Jobs
>
Knoxville

    Customer Relations Specialist - Knoxville, United States - Regmovies

    Regmovies
    Regmovies Knoxville, United States

    5 days ago

    Default job background
    Description

    ** Customer Relations Specialist**

    **Job Category****:** Other **Requisition Number****:** CUSTO017460 Showing 1 location **Job Details**

    **Description**

    **Summary:** Reviews and responds to customer comments and escalations within the Customer Relations department.

    **Essential Duties and Responsibilities** include the following. Other duties may be assigned.

    Regular and consistent attendance.

    Provide quality customer service in a prompt, responsible and professional manner to all Regal patrons who have contacted the corporate office phone or email as well as social media outlets, i.e. Facebook, Twitter, Instagram, etc.

    Work with internal teams including CR Management, IT and Marketing to address questions or concerns related to the Unlimited program, Regal Crown Club, promotions, website and the mobile App.

    Identify problem areas and track issues driving customer phone calls to assist in diverting contacts to email and social channels.

    Investigate with theatre General Managers as warranted and assist in gathering sensitive information about serious customer issues and uphold team standards, protocols for confidentiality and communication.

    Coach and counsel General Managers, in a positive manner, and provide feedback and solutions for reoccurring customer incidents.

    Communicates GM or DM complaints to Regional VPs, Regional Directors and HR department.

    Maintains database used to automatically distribute weekly reports to VPs, District Managers, Theatre Managers and various other department heads, regarding customer comments received for the week.

    Learn and utilize internal systems to facilitate and resolve customer issues, including Cashstar, OSI and Storefront order processing systems.

    Must possess knowledge and/or learn operations, policies, and procedures of Regal.

    Support theatre management staff while simultaneously resolving customer issues effectively.

    Fax, copy and fulfill as necessary

    Other duties as directed by the Customer Relations Manager.

    **Qualifications:**

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    **Professional Skills:**

    Excellent phone, voice, communication and grammar skills are a must.

    Must also have excellent organizational skills.

    Must operate computer, copier and fax machines.

    Must be able to negotiate and take initiative when necessary

    Must have tolerance for stress.

    Must possess good writing skills and enter pertinent information into database.

    A positive and professional attitude should be maintained always to successfully perform the position of Customer Relations Specialist.

    Must be able to recognize potential problems and report accurately to appropriate management.

    Excellent customer service and de-escalation skills

    Excellent computer skills with ability to promptly learn new systems

    **Education/Experience:**

    High school diploma or general education degree (GED) is required, along with at least two years of experience in maintaining quality customer relations. Basic knowledge of theatre industry preferred but not required.

    **Qualifications**

    **Skills**

    **Behaviors**

    **:**

    **Motivations**

    **:**

    **Education**

    **Experience**

    **Licenses & Certifications**

  • Regmovies

    Customer Relations Specialist

    3 days ago

    Regmovies Knoxville, United States

    ** Customer Relations Specialist****Job Category****:** Other **Requisition Number****:** CUSTO017460 Showing 1 location **Job Details****Description****Summary:** Reviews and responds to customer comments and escalations within the Customer Relations department.**Essential Dutie ...

  • Regal Entertainment

    Customer Relations Specialist

    2 weeks ago

    Regal Entertainment Knoxville, United States

    Essential Duties and Responsibilities include the following. Other duties may be assigned.Regular and Consistent AttendanceProvide quality customer service in a prompt, responsible and professional manner to all Regal patrons who have contacted the corporate office including via ...

  • Ruby Tuesday, Inc.

    Off-Premise and Guest Relations Specialist

    3 weeks ago

    Ruby Tuesday, Inc. Maryville, United States

    Qualified candidate must be dedicated to exceptional hospitality and committed to ensuring a positive guest experience. This position will function as first-level call center support for the processing and tracking of catering orders via the Restaura Relations, Guest, Specialist, ...

  • Ruby Tuesday, Inc.

    Off-Premise and Guest Relations Specialist

    3 weeks ago

    Ruby Tuesday, Inc. Maryville, United States

    Qualified candidate must be dedicated to exceptional hospitality and committed to ensuring a positive guest experience. This position will function as first-level call center support for the processing and tracking of catering orders via the Restaurant Support Center and will ass ...

  • University of Tennessee

    Digital Design Specialist

    3 days ago

    University of Tennessee Knoxville, United States Full time

    Digital Design Specialist - Arts and Sciences Administration Description Position Summary · The University of Tennessee (UT) College of Arts and Sciences Office of Communications is looking for a digital design specialist to join a growing team of professional communicators. T ...

  • Helen Ross McNabb Center

    Case Manager

    1 week ago

    Helen Ross McNabb Center San Francisco, United States Permanent

    Case Manager / Counselor - (Bachelor's) Knox, Blount, & Anderson · We've been waiting for someone like you · With a wide range of available positions in East Tennessee, you have many opportunities join the McNabb Center team in fulfilling our mission: "Improving the lives of the ...

  • FirstBank

    Banking First Line Compliance Specialist

    3 days ago

    FirstBank Knoxville, United States

    · This position is NOT remote eligible. This position will work in the Nashville, Franklin, Knoxville, or Lexington, TN FirstBank office. · Position Summary · The First Line Compliance Specialist support's the bank's First Line of Defense for compliance. Specialists support the ...

  • InsideHigherEd

    TN Extension Internship Program: ANR/CED Biosystems Engineering

    4 weeks ago

    InsideHigherEd Knoxville, United States Administrative Jobs ,

    POSITION X2419 Tennessee Extension Internship Program: ANR/CED Biosystems Engineering and Soil Science Department · 10-week Summer Internship · LOCATION The student will work in the Biosystems Engineering and Soil Science Department (Knoxville, TN) at the University of Tennessee. ...

  • Helen Ross McNabb Center

    Counselor (HS/Equivalent or Bachelor's) Knox, Blount, & Anderson

    1 week ago

    Helen Ross McNabb Center Knoxville, United States

    Counselor (HS/Equivalent or Bachelor's) Knox, Blount, & Anderson · We've been waiting for someone like you · With a wide range of available positions inEast Tennessee, you have many opportunities join the McNabb Center team infulfilling our mission: "Improving the lives of the pe ...

  • InsideHigherEd

    TN Extension Internship Program: ANR/CED Soil, Plant

    3 weeks ago

    InsideHigherEd Knoxville, United States Administrative Jobs ,

    POSITION X2417 Tennessee Extension Internship Program: ANR/CED Soil, Plant and Pest Center 10-week Summer Internship · LOCATION The student will work in the Plant and Pest Diagnostic Lab in Knoxville, TN at the University of Tennessee. Prior to starting the internship, interns wi ...

  • UT Federal Credit Union

    Mortgage Loan Originator

    2 weeks ago

    UT Federal Credit Union Knoxville, United States

    Title: Mortgage Loan Originator · Location:9700 Kingston Pike Suite 24 · The purpose of this position is to expand the credit union's residential mortgage loan portfolio by cultivating new and existing relationships, assisting potential borrowers to choose the right mortgage prod ...

  • Covenant Health

    Registered Respiratory Therapist

    3 weeks ago

    Covenant Health Knoxville, United States Full time

    Position Summary: · Provides care to patients with respiratory insufficiency and related complications. Functions as part of the direct patient car team to provide overall quality care and serves as a resource and specialist to patients, all patient care givers and physicians. ...

  • ROUNDPOINT MORTGAGE SERVICING CORPORATION

    Foreclosure Supervisor

    3 weeks ago

    ROUNDPOINT MORTGAGE SERVICING CORPORATION Fort Mill, United States

    Position Summary · The Foreclosure Supervisor provides leadership, direction, and coordination of all activities for the default functions specific to foreclosure actions in accordance with statutory compliance, regulatory compliance, and company guidelines. This position is res ...

  • Wakefield & Associates

    Reporting Analyst – Client Success

    3 weeks ago

    Wakefield & Associates Knoxville, United States

    At Wakefield & Associates we succeed as a team. Collaboration and cooperation are prerequisites. Exceptional communication skills are crucial. Competence with computers is valued. Punctual, enthusiastic, quick learners can thrive in our offices. · We currently have an open positi ...

  • Covenant Health

    supv health info mgmt

    3 weeks ago

    Covenant Health Knoxville, United States Full time

    Position Summary: · Responsible for the daily supervision of the Health Information Management department. Develops and maintains good working relationships with physicians, clinical and business staff. Monitors the following on a daily basis to ensure facilities' goals are met ...

  • The Davey Tree Expert Company

    Climbing Arborist

    2 hours ago

    The Davey Tree Expert Company Knoxville, United States Full time

    Climb Trees Davey offers both DdRT/MRS and SRT/SRS climbing systems. · Operate as an active crew member with supporting ground crew and crew leader. · Perform all aspects of tree pruning and removal services safely and skillfully for clients. · Including but not limited to: · ...

  • ComForCare

    Future Opening: Relationship Manager

    1 week ago

    ComForCare Fort Mill, United States Part time

    At ComForCare Home Care, we value our employees like family. We celebrate success and have fun. Our focus is to help our clients and employees live their best lives possible. Join our team and be a part of a certified · Be a part of something special: · Work with a great team. · ...

  • RUSH Physical Therapy

    Part Time Physical Therapist Assistant-RUSH- Knox, IN

    3 weeks ago

    RUSH Physical Therapy Knox, United States Part time

    Overview · RUSH Physical Therapy is growing in Knox, IN We are looking for a part time Physical Therapist Assistant to grow with us. · RUSH Knox,IN team is looking to add a highly motivated, positive, professional, and flexible Physical Therapy Assistant to our team. Looking fo ...

  • Teledyne Brown Engineering

    Laboratory Production Supervisor

    3 weeks ago

    Teledyne Brown Engineering Knoxville, United States

    Job Summary: · Responsible for the development and implementation of activities in laboratory production area(s) to meet production goals, quality and cost objectives. Prioritizes production schedules based on product introduction, equipment efficiency and materials supply. Plans ...

  • InsideHigherEd

    Business Manager

    2 weeks ago

    InsideHigherEd Knoxville, United States Administrative Jobs ,

    Business Manager, Department of Environmental Health & Safety · Exempt/MR: 10 · The University of Tennessee Knoxville, Public Safety, Department of Environmental Health and Safety, invites applicants to apply for the position of Business Manager. This position will be expected to ...