Senior Information Technology Manager - Lake Buena Vista, United States - Walt Disney World Swan and Dolphin

Walt Disney World Swan and Dolphin Lake Buena Vista, United States

2 weeks ago

OTHER

Description

JOB SUMMARY

Contributes advanced knowledge and skill in technology and applies sound business acumen to support cluster and information technology (IT) objectives. The Senior IT Manager, in conjunction with the Dir, Hotel Technology / Dir, Hotel Technology + Revenue and/or IT Manager when applicable, is responsible for assisting property management with technology planning, implementation, and maintenance. The Senior IT Manager will direct the work of IT Managers or IT Technicians and interfaces with vendors, owners, executive committee and property staff. The Senior IT Manager is typically assigned to moderate to highly complex properties depending on level of experience.

CANDIDATE PROFILE

Education and Experience

Required:

• High school diploma or GED; 2-4 years experience in the Information Technology or related professional area.
OR

• 2-year degree from an accredited university in Business Administration, Information Technology, or related major; 2 years experience or related professional area.

Preferred:

• Previous experience supporting highly complex units (e.g., resorts, enhanced GPNS systems, high number of network devices, etc.).

• System-related professional certifications desired.

CORE WORK ACTIVITIES

Meeting Client Technology Needs

• Manages technology/asset life-cycle. Confirms that necessary equipment (PCs, servers, telecom, etc.) is ordered and available.

• Foresees, identifies and resolves system(s)' performance problems.

• Oversees disaster recovery and business continuity as it relates to technology.

• Confirms that technology assets are secure and well-maintained in accordance with Marriott International policies and standards.

• Installs, monitors, and maintains telecommunications equipment including cabling and providing technical guidance as needed.

• Performs adds/moves/changes/deletions.

• Confirms that adequate bandwidth exists and that circuits are secured.

• Supports guests and end-use pager cellular phone issues.

• Troubleshoots high-speed Internet access problems.

• Escalates problems as appropriate through Area IT Manager, Americas IT, HQ IT departments.

• Images desktops, installs new software applications, applies patches, maps drives to correct server/network.

• Moves/adds/changes PCs/peripherals; migrating data when necessary.

• Performs routine to complex desktop backup as scheduled or directed.

• Provides end-user support to property staff, business center.

• Resolves issues with setup or reset of security passwords.

• Supports email and use of MI network.

• Creates and maintains secure server environment. Performs server backups and routine/non-routine preventative maintenance.

• Executes disaster recovery plans.

Supporting On-Property Projects and Global Initiatives

• Provides IT expertise and knowledge on projects impacting assigned properties. May lead a small project team.

• Reviews solutions and processes developed by vendors engaged on the project.

• Supports communications for all new applications/system installations and problem resolution.

Managing Work within Budget Targets

• Assists/provides input to property management for CAPEX and department operating budgets based on anticipated IT projects and property support/needs requirements.

• Reviews operating statements; researches and resolves discrepancies in technology charges.

• Oversees compliance with appropriate Marriott International Policy and Information Security Manual. Determines solutions and implements per cluster SOP.

• Conducts periodic inventories of applications and hardware; prepares reports for property management.

• Assists in the reviews of vendor proposals to determine appropriate vendor selection for local technologies/hardware.

• Confirms compliance to technology-related vendor contracts.

Building and Sustaining Relationships with Customers

• Writes/presents proposals, analyses, project plans, cost models, etc. in written and/or oral formats.

• Provides customer service.

• Provides detailed status reports as requested.

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