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Ann Arbor

    National Account Support Specialist - Ann Arbor, United States - BELFOR Franchise Group

    BELFOR Franchise Group
    BELFOR Franchise Group Ann Arbor, United States

    4 weeks ago

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    Description

    Job Description

    Job Description

    We are a multi-branded franchisor ) based in Ann Arbor, MI. As a franchisor, we introduce aspiring entrepreneurs to our brands, sell them a franchise when it appears to be a great fit, train them on how to provide the related services, and coach/support them in growing their business.

    How Does This Role Fit Within That?

    This is a critical position on our National Accounts team, managing service schedules, documentation review, communications, and invoicing large accounts we facilitate for our franchisees.

    Role Responsibilities

    • Support existing national and regional accounts as the primary contact
    • Review work orders, service reports, provide related feedback, and create invoices
    • Ensure team members understand and comply with company contracts
    • Maintain a positive attitude to provide great customer service internally and externally
    • Maintain an organized system of physical and digital records

    Qualifications

    • Possesses superior attention to detail
    • Has strong verbal and written communication skills
    • Has previous experience in a role providing great customer service
    • Able to productively work independently and as part of a team
    • Must have good analytical thinking skills and problem-solving abilities
    • Should exhibit strong organizational and time management abilities
    • Minimum typing speed of 40 WPM
    • Strong computer and software skills, including Excel, Word, and Google Suite
    • Experience in a similar role or a position where related skills were frequently used is recommended
    • Possesses superior attention to detail
    • Has strong verbal and written communication skills
    • Has previous experience in a role providing great customer service
    • Able to productively work independently and as part of a team
    • Must have good analytical thinking skills and problem-solving abilities
    • Should exhibit strong organizational and time management abilities
    • Minimum typing speed of 40 WPM
    • Strong computer and software skills, including Excel, Word, and Google Suite
    • Experience in a similar role or a position where related skills were frequently used is recommended
    Company DescriptionBELFOR Franchise Group is the leading name in restoration and service franchise opportunities. We own three leading franchises including DUCTZ, HOODZ, and 1-800 WATER DAMAGE. For well over a decade, we've been empowering FRANtrepreneurs to establish a successful business and providing them with room to grow. We offer exclusive territories and the ability to expand. Additionally, our team receives comprehensive training and support to ensure maximum success.

    Company Description

    BELFOR Franchise Group is the leading name in restoration and service franchise opportunities. We own three leading franchises including DUCTZ, HOODZ, and 1-800 WATER DAMAGE. For well over a decade, we've been empowering FRANtrepreneurs to establish a successful business and providing them with room to grow. We offer exclusive territories and the ability to expand. Additionally, our team receives comprehensive training and support to ensure maximum success.
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