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Customer Support Representative- Service Center - Auburn, United States - Fireside Home Solutions
Description
** Fireside Home Solutions**
** Customer Support Representative- Service Center**
Auburn, WA 98001
**Customer Support Rep Service Center**
**Position Type:** Full-time; Hourly
**Location:** In-Office; Auburn, WA
**Responsibilities:**
Answer all inbound calls from homeowners
Assist homeowners with trouble shooting of fireplaces and garage doors
Maintain all orders and parts
Schedule and dispatch service technicians
Assist with sales
Route and confirm jobs
Ensure messages are constructive and will be interpreted correctly
Meet deadlines and offer support to team members
Maintain an organized filling system of interactions with customers
Ensure every customer is followed up with properly and in a timely manner
Accurately process orders, application forms, requests and update transactions status
Work with Customer Care team to accurately maintain customer database
**Requirements:**
High school diploma, GED or equivalent
Prior experience working in construction, HVAC, fireplace or garage industries is a plus
Excellent verbal and written communication skills, good organizational skills and professional telephone skills
Data entry experience is a plus, but not required
Organizational, time management and customer service skills
Strong analytical skills and attention to detail
Regular attendance is required
With locations in both Oregon and Washington Fireside is the Northwest premier provider of fireplace hearth products and garage doors, specializing in the service and installation of quality fireplaces, garage doors, BBQ, fire-pits and more. We are a growing company that has been in business over 30 years. We pride ourselves in employee training and encourage employee growth within the company.
**Benefits:** Competitive Wage, Medical, Dental, Vision, Life Insurance, 401K, PTO, Team building activities, BBQs, Product discounts, Bonuses, Personal growth and training.
Fireside is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ancestry, pregnancy, age, sexual orientation, gender identity, marital status, protected veteran status, medical condition or disability, or any other characteristic protected by law.