Casino Host - Bossier City, United States - Caesars Entertainment Corporation

Description

Maintains relationships with valued gaming guests and markets our gaming product to both established VIP guests and potential VIP guests.

• College degree preferred
• Two (2) to five (5) years host or player development experience in a major gaming operation of similar size and stature
• Minimum of two (2) years of guest services experience preferred
• Must have the ability to resolve stressful situations
• Must have exceptional guest service skills
• Experience in casino and or hotel environment preferred
• Bilingual a plus
• Proven track record of increasing gaming revenue through established customer base is a plus
• Must have strong telemarketing skills
• Computer literate in PCS, AS400 and Microsoft office preferred
• Must possess excellent interpersonal, communication, team-building and problem-solving skills
• Must be resourceful and highly motivated in seeking out new VIP opportunities
• Must be able to work effectively across all departments
• Must present a well-groomed, professional appearance
• Must be willing to adhere to all Louisiana gaming regulations and guidelines
• Must be willing to work any shift and any day when necessary
• Must be able to work extended hours during special events, including limited overnight travel
• Must have the ability to work flexible schedules, including nights, weekends and holidays
• Must be able to obtain a Louisiana Gaming license

• Welcomes guest, provides exceptional customer service, encourages guest to enroll in our new card sign program
• Follows all relevant policies and procedures
• Communicates with co-workers, Table and Slot team members, supervisors and guests
• Hosts special events
• Arranges special services for guests related to level of play
• Meets and greets players on the casino floor and at special events and promotions
• Makes sounds complimentary decisions based on tracked customer play
• Greets guests and maintains the highest levels of courtesy, friendliness and hospitable attitude throughout interactions
• Provides hands-on service for VIP guests that are coded to Executive Hosts and Player Development Directors
• Encourages repeat visitation from guests and drives additional trips
• Attempts to develop guest play levels to the level of being assigned an Executive Host
• Demonstrates exceptional guest services to both internal and external customers
• Remains informed of competitive promotional methods
• Ability to meet the attendance guidelines of the job and adhere to departmental and company policies
• Ability to maintain confidentiality of VIP information
• Performs other duties as assigned by Management

• Must be able to move quickly around property
• Must be able to stand or sit for a long period of time maybe required
• Must be able to bend, crouch, kneel, twist and work at a desk
• Responds to visual and aural cues
• Must be able to work independently and proven to be self-motivated
• Must present a well-groomed appearance
• Must have the manual dexterity to operate a computer and other necessary office equipment

• Must be able to continuously maneuver around office and casino
• Must be able to respond calmly and make rational decisions when handling guests' needs
• Must be able to tolerate areas containing secondhand smoke