- Associates degree in a computer-science related field or equivalent experience in a multiple Host Platform technical support environment required.
- One (1) to three (3) years' work experience in a technical support environment, supporting multiple high-end computer systems.
- Experience in audio / video production.
- General understanding of production operating systems, transaction processing systems, relational database architecture, wide and local area networks, communication protocols, real-time systems, mission-critical gaming systems, IT industry standards, as well as various types of computer terminal equipment.
- Works with management and Enterprise IT to resolve complex business, computer system and data communication problems.
- Installs, upgrades and maintains gaming hardware & software products.
- Plans and coordinates all hardware installations, changes and updates with vendors and users, adhering to the I.T. Change Control Process.
- Administers and controls updates/changes to production programs, files and databases.
- Recommends application design changes to management and Enterprise IT to maximize resources.
- Plans, schedules and loads new versions of the Host Platform operating system and related vendor patches or temporary fixes as defined in the Product Support Agreement.
- Provides first- or second-level problem determination/ isolation and recovery support for Host Platform computer systems.
- Updates, directs and escalates problems for final resolution.
- Analyzes and recommends tools and service aids for system/network operation and problem determination.
- Report results from technical research, system performance reports and problem resolutions to upper-management.
- Collects and analyzes system data for quality assurance of technical design and optimum system performance.
- Adjusts system parameters to achieve peak system performance.
- Administers systems and tools to analyze and secure computer system programs and database files to comply with audit and regulatory requirements.
- Assists in the research, evaluation and support of new technologies (hardware and software) for ongoing productivity and resource improvements.
- Assists in planning by communicating with project / product teams, clients and vendors.
- Effectively contributes to the engineering process and roles as outlined in the HIT project management methodologies.
- Recommends changes for improved system implementations/modifications.
- Practices and adheres to system management criteria and policies and procedures.
- Practices and enforces change control processes.
- Ensures established enterprise standards are followed and enforced during system implementations.
- Ensures that the infrastructure resources meet committed user expectations, including projects for future usage and growth.
- Provides consistent support for existing infrastructure and programs.
- Updates and adjusts services, products, and support as needed.
- Analyzes infrastructure for evidence of unsatisfactory or unusual operating conditions.
- Builds knowledge of products and direction through vendor interaction.
- Appropriately leverages vendor resources to efficiently resolve issues.
- Responsible for the setup, operation, maintenance and repair of audio, video and associated computing.
- Obtains, sets up and loads videotapes for scheduled productions or broadcasts.
- Plans and develops pre-production ideas into outlines, scripts, story boards, and graphics using own ideas and specification of the assignment.
- Monitors incoming and outgoing picture feeds to ensure quality and notify directors of any possible problems.
- Must present a well groomed appearance.
- Ability to sit at desk for 8 hour shift with breaks.
- Ability to lift, bend, stoop, twist, kneel, crouch, push and pull when necessary.
- Ability to respond to visual and aural cues.
- Ability to tolerate areas containing bright lights and dust.
- Must be able to work at fast pace and in stressful situations.
- Ability to maneuver throughout various areas of the casino and hotel.
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it market engineer - Bossier City, United States - LOUISIANA DOWNS INVESTMENT COMPANY LLC
Description
Job Description
Job DescriptionJOB SUMMARY:
Provide specialized technical problem solving and problem resolution skills.
GENERAL REQUIREMENTS:
DEMANDS NECESSARY TO COMPLETE ESSENTIAL JOB FUNCTIONS:
PHYSICAL AND MENTAL:
WORK ENVIRONMENT:
LAD RESERVES THE RIGHT TO MAKE CHANGES TO THIS JOB DESCRIPTION WHENEVER NECESSARY.
