- Support customers by facilitating communication for any issues
- Utilize JD Edwards ERP software for customer-related tasks
- Coordinate internal responses to customer queries
- Maintain customer interaction records
- Collaborate with sales team to stay informed and address concerns
- Prepare and distribute reports to management
- Coordinate customer visits and meetings with relevant departments
- Monitor and ensure prompt resolution of customer issues
- Gather information for product and service qualifications
- Understand company operations including Safety, Quality, Sales, etc.
- Maintain necessary insurances and agreements
- Manage company access to client systems
- Obtain required certificates and documents
- Minimum 3 years in sales, customer support, or account management
- Associate's degree in business
- Strong problem-solving abilities
- High level of initiative and commitment
- Excellent organizational and multitasking skills
- Proactive and helpful approach
- Proficient in Outlook, MS Office, and Excel
- Effective written and verbal communication
- Ability to work independently
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Customer Service Specialist - California, United States - Mariden Search
3 weeks ago
Description
Customer Service Specialist
Supporting Customers and Clients in Manufacturing, Engineering, and Industrial Fields
$26 to $31 per hour
Temporary-to-Permanent Opportunity
Our client, a top independent global manufacturer of highly engineered equipment for Clean Energy and Industrial Gas, is seeking a skilled Customer Service Specialist to join their Valencia, CA team. This company offers a unique product range used across the liquid gas supply chain, from engineering to repair services. With operations in Valencia and a global presence, this is a chance to grow within a $1B+ public company. The ideal candidate possesses exceptional customer service, organizational skills, and thrives in fast-paced environments.
Key Job Responsibilities:
Coordinate Customer Qualifications:
Experience/Qualifications:
Job Types: Full-time, Temp-to-Hire
Pay: $26.00 - $31.00 per hour
Experience Level: 3 years
Schedule: 8-hour shift, Monday to Friday
Work Setting: In-person
Location: Valencia, CA
