Logistics Leader, RH Contract - Corte Madera, United States - RH-USA Inc

    RH-USA Inc
    RH-USA Inc Corte Madera, United States

    1 month ago

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    Job Description

    RH at its core is about taste, and we believe the idea of scaling taste is large and far reaching.

    The RH brand attracts the best designers, artisans, manufacturers, and talent in our industry, scaling and rendering their work more valuable across our integrated platform, enabling us to curate the most compelling collection of luxury home furnishings in the world. We are moving the brand beyond curating and selling products to conceptualizing and selling spaces by building an ecosystem of products, places, services, and spaces that elevates and establishes the RH brand as a global thought leader, taste, and place Maker.

    At RH we believe deeply that the "right" people are our greatest asset. We value people with high energy, who possess the ability to energize others. People who are smart, creative, and have a point of view. People who see the answer in every problem, versus those who see the problem in every answer. People who are driven, determined, and won't take "no" for an answer. We value team players, people who are more concerned with what's right, rather than who's right.


    RH Contract provides a business-to-business partnership like no other in the industry. With our multi-category product
    assortment, unparalleled product design and curation capabilities, uniquely integrated interior design approach, the
    benefits of RH's purchasing power, and our global supply chain and logistics scale, RH Contract has proven to be a
    unique, valuable partner, as seen in the following customer projects.

    As a Logistics Leader you will be responsible for shipping and distribution operations, ensuring complete orders are
    shipped and delivered in a timely manner and on budget. This role works closely and supports all our RH Contract
    Sales and Operations teams globally. A successful logistics leader is well-organized and excels in communication and
    collaboration. They must be comfortable with global fulfillment methods and time zones, paperwork and information
    systems and have great knowledge of shipping and receiving procedures. The goal is to ensure that the shipping
    processes are running smoothly and effectively, whilst keeping all stakeholders informed.

    • Live Our Vision, Values and Beliefs
    • Provide strategic and tactical leadership for RH International and Domestic business customer deliveries
    • Accountable for factory-to-client and distribution-center-to-client supply chain performance, measured against
      key performance metrics in the areas of service, cost, time, and quality of delivery
    • Engage with multiple freight forwarders, customs brokers, carriers, parcel couriers, and distribution centers to
      ensure smooth and timely deliveries
    • Coordinate with global partners to track multiple fulfillment methods
    • Gather and assemble related paperwork for shipments, including packing lists, commercial invoice
    • Process and evaluate service provider billings
    • Serve as a subject matter expert resource for, order setup, release strategy, and product deliveries
    • Track shipment quality data from origin to end delivery
    • Effectively use shipment data for managing client exceptions to address and resolve escalated issues in a
      timely and thorough manner; provide sufficient resolution such that issues are addressed without the need for
      further escalation within the organization
    • Support sourcing and supply chain initiatives for projects, collaborating with cross-functional business
      partners as necessary to achieve organizational and transportation-related goals
    • Monitor the status and performance of freight partners, and partner with Leadership to address problem areas or
      deficiencies as required
    • Coordinate and facilitate face-to-face and teleconference meetings between clients, service providers, and
      internal partners as required to ensure open, accurate, and timely communication flow between all parties
    • 3+ years of experience in import/export transportation logistics
    • BA/BS degree in supply chain logistics or a similar area a plus
    • Proven international transit experience, including customs brokerage, freight forwarding, carrier, air, sea and
      road logistics, incoterm knowledge
    • Prior experience with business-to-business sales logistics helpful
    • Excellent communication and interpersonal skills with international customers whose first language is not
    • Experience with luxury brands with high service standards and expectations
    • Technically savvy, with proficiency in MS Excel, Google Sheets, OMS, and familiarity with SalesForce required
    • Demonstrated ability to be responsive with an excellent sense of urgency
    • Keep a positive can-do approach to solving problems while balancing multiple priorities
    • Superior attention to detail while also being able to see and communicate on a big-picture level
    • Prior work with Transportation Logistics Service Providers / 3PL's
    • Understanding of inventory and accounting principles
    • Embracer of change who enjoys new challenges
    About Us

    RH is an equal opportunity employer and does not discriminate against any applicant on the basis of race, color, religion, national origin, gender, marital status, age, disability, sexual orientation, military/veteran status, or any other status protected by federal or state law or local ordinance.

    At RH, we are committed to promoting pay equity. Rate of pay is determined based on each individual's experience, qualifications, and the geographic location of the role.