Business Support Specialist - Morrisville, United States - Syneos Health Inc

Syneos Health Inc Morrisville, United States

3 weeks ago

Description

Description

Business Support Specialist - Veeva clinical

If you are interested in applying for this job, please make sure you meet the following requirements as listed below.

Syneos Health is the only fully integrated biopharmaceutical solutions organization purpose-built to accelerate customer success. We lead with a product development mindset, seamlessly connecting our capabilities to add high-value insights to speed therapies to patients and provide practical value to help our customers achieve their objectives.

Every day we perform better because of how we work together, as one team, each the best at what we do. We bring a wide range of talented experts together across a wide range of business-critical services that support our business. Every role within Corporate is vital to furthering our vision of Shortening the Distance from Lab to Life.

Discover what our 29,000 employees, across 110 countries already know:
WORK HERE MATTERS EVERYWHERE

Why Syneos Health

We are passionate about developing our people, through career development and progression; supportive and engaged line management; technical and therapeutic area training; peer recognition and total rewards program.
We are committed to our Total Self culture - where you can authentically be yourself. Our Total Self culture is what unites us globally, and we are dedicated to taking care of our people.
We are continuously building the company we all want to work for and our customers want to work with. Why? Because when we bring together diversity of thoughts, backgrounds, cultures, and perspectives - we're able to create a place where everyone feels like they belong.

Job responsibilities
* Act as central point of contact for all modules for end users for resolution of operational, process and advanced questions about system navigation and functionality (example: data setup, site management, site monitoring, templates, filing, reporting, etc.).
* Provide business process and system expertise to support clinical project teams and functional teams regarding proper use of the systems in compliance with Syneos Health's Standard Operating Procedures (SOPs).
* Provide recommendations and offer guidance regarding issues/questions.
* Serve as subject matter expert (SME) and resource for other super users.
* Promote and facilitate efficient use of the systems.
* Meet SLAs and ad hoc project and cross project queries from trial teams and management with minimal guidance.
* Perform system administration tasks, providing direction and resolving issues related to but not limited to:
* Maintenance, review and set up of Vault Clinical objects - Persons and Contacts, Organizations and locations.
* Maintaining LOVs
* Creation of ad hoc reports
* Partner with L1/L2 Support to ensure appropriate triage and resolution path for all technical and non-technical user issues
* Serve as escalation and central resolution point; ensuring usage and set up is in compliance with Syneos Health SOPs, Work Instructions, Training and Policies.
* Provide end users resolution for issues pertaining to system usage, navigation, and functionality - meeting established resolution targets and promoting efficient and consistent usage of Vault Clinical.
* Drive continuous improvements in support process through metrics and root cause analysis.
* Prepare and/or review and distribute communications to end users.
* Conduct User Acceptance Testing (UAT) for system change requests, report requests and new functionality.
* Build and maintain effective working relationships with end users.
* Perform other related duties incidental to the work described herein.
* Maintain Data Quality standards and conduct data quality reviews

Qualifications

What we're looking for

BA or BS degree
* Experience in CRO or Pharmaceutical industry
* Ability to prioritize activities effectively to accomplish individual and team goals with competing deadlines
* Ability to write and speak clearly and concisely in a variety of communication settings and styles
* Strong interpersonal skills; ability to establish and promote positive business relationships; customer service oriented
* Ability to collaborate with study staff and internal and external partners to achieve goals
* Proficient computer skills including use of MS Office Suite (Word, Excel, PowerPoint) and enterprise clinical trial management systems
* Strong organizational skills and attention to detail
* Strong problem analysis and resolution skills
* Knowledge of site management and clinical monitoring for clinical research studies

Preferred Experience
Clinical trials research experience (CRA, Doc Management, or other roles) with hands on experience using SSU, CTMS, eTMF and/or Payments systems (Veeva Vault CTMS, Veeva Vault eTMF, Veeva Vault Payments, Veeva Vault SSU experience a plus)
OR
Minimum of two plus years providing end user operational support of a Clinical Trials Management System (CTMS), preferably Veeva Vault CTMS; or two plus years providing end user operational support of an Electronic Trial Master Files System (eTMF), preferably Veeva Vault eTMF.

Get to know Syneos Health
Over the past 5 years, we have worked with 94% of all Novel FDA Approved Drugs, 95% of EMA Authorized Products and over 200 Studies across 73,000 Sites and 675,000+ Trial patients.

No matter what your role is, you'll take the initiative and challenge the status quo with us in a highly competitive and ever-changing environment. Learn more about Syneos Health.

Additional Information:
Tasks, duties, and responsibilities as listed in this job description are not exhaustive. The Company, at its sole discretion and with no prior notice, may assign other tasks, duties, and job responsibilities. Equivalent experience, skills, and/or education will also be considered so qualifications of incumbents may differ from those listed in the Job Description. The Company, at its sole discretion, will determine what constitutes as equivalent to the qualifications described above. Further, nothing contained herein should be construed to create an employment contract. Occasionally, required skills/experiences for jobs are expressed in brief terms. Any language contained herein is intended to fully comply with all obligations imposed by the legislation of each country in which it operates, including the implementation of the EU Equality Directive, in relation to the recruitment and employment of its employees. The Company is committed to compliance with the Americans with Disabilities Act, including the provision of reasonable accommodations, when appropriate, to assist employees or applicants to perform the essential functions of the job.

PDN-9b910bdf a c0

Customer Support Specialist

2 weeks ago

Mac Papers and Packaging, Morrisville, United States

Job Description · Job DescriptionOverview · A Customer Support Specialist, or CSS, will act as a liaison, provide product and services information, answer questions, and resolve with accuracy and efficiency any emerging problems that our customers may face. This is an in-office p ...
Business Support Specialist

2 days ago

Syneos Health Inc Morrisville, United States

Description · Business Support Specialist - Veeva clinical · Syneos Health is the only fully integrated biopharmaceutical solutions organization purpose-built to accelerate customer success. We lead with a product development mindset, seamlessly connecting our capabilities to ...
Business Support Specialist

3 weeks ago

Syneos Health/ inVentiv Health Commercial LLC Morrisville, United States

· Description · Business Support Specialist - Veeva clinical · Syneos Health is the only fully integrated biopharmaceutical solutions organization purpose-built to accelerate customer success. We lead with a product development mindset, seamlessly connecting our capabilities ...
Remote Support Specialist

6 days ago

Siemens Medical Solutions USA, Inc. Cary, United States Permanent

Join us inpioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. · Our inspiring andcaring environment forms a global community that celebrates diversity andindividuality. We encourage you to step beyond your comfort zone, offeringresources and flexibilit ...
IT Support Specialist

1 week ago

Heritage Design + Supply Morrisville, United States

Job Description · Job DescriptionPosition Summary · We are seeking a proactive and technically skilled IT Support Specialist to join our team. This role involves providing onsite first-line technical support to our business users, managing and troubleshooting issues related to ou ...
Associate Project Support Specialist

3 weeks ago

Teleflex Morrisville, United States

The Project Support Specialist in the Anesthesia & Emergency Medicine Research & Development team provides support to the Anesthesia R&D team to plan and execute technical documentation and project activities. Responsible for the creation and complia Support Specialist, Associate ...
Dental Laboratory Support Specialist

3 days ago

Affordable Care Morrisville, United States

**Overview** · Affordable Dentures Dental Laboratories, the largest and fastest-growing denture and implant services provider in the United States, is currently seeking an experienced, skilled dental lab technician, with experience fabricating dentures from start to finish, to jo ...
Member Support Specialist

2 weeks ago

FIRST FLIGHT FEDERAL CU Cary, United States

Job Description · Job DescriptionSUMMARY:This position is primarily responsible for serving as the main point of contact for members contacting the Credit Union regarding financial services and products, deposit and loan account maintenance and online banking support. This positi ...
CFO Management Support Specialist

3 weeks ago

Envu Cary, United States

We're Hiring · CFO Management Support Specialist · At Envu, we partner with our customers to design world-class, forward-thinking innovations that protect and enhance the health of environments around the world. We offer dedicated services in: Professional Pest Management, Fores ...
Customer Support Specialist

1 week ago

PlayMetrics Morrisville, United States

Customer Support Specialist · PlayMetrics, a fast-growing B2B SaaS company in the youth sports space, is seeking a Customer Success Manager for its Customer Success team. The Customer Success Manager is responsible for enabling customers to implement and use the PlayMetrics soft ...
Sales Support Specialist

3 weeks ago

Mobile Communications America Morrisville, United States

MCA, your trusted advisor for wireless communications, data, and security, is seeking an experienced Sales Support Specialist to support our fast-growing MSS division. · MCA seeks team members who share our values: service, growth, teamwork, and safety. As a Military Friendly Emp ...
IT Support Specialist

2 weeks ago

IXL Raleigh, United States

IXL Learning, a leading EdTech company with products used by 15 million students worldwide, is seeking an up-and-coming IT professional to join our team. As an IT Support Specialist, you will join a team focused on making the lives of our coworkers easier by providing them with t ...
Autism Support Specialist

3 weeks ago

Hopebridge Apex, United States

Why Youll Love this Autism Support Specialist Job · Are you driven by a passion to create a meaningful impact on a child's life, with far-reaching effects that transformfamilies and the community? Embark on a rewarding career as a Autism Support Specialistwith Hopebridge in Apex ...
Remote Support Specialist

1 week ago

SIEMENS AG Cary, United States

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, of Support Specialist, Support E ...
Client Support Specialist

2 weeks ago

Dude Solutions Cary, United States Part time

** Client Support Specialist (Part time)** · **Job Category****:** Client Services **Requisition Number****:** CLIEN001792 Showing 1 location **Job Details** · **Description** · The Client Support Specialist provides legendary client support via phone, email, and chat in vario ...
Associate Project Support Specialist

3 weeks ago

Teleflex Morrisville, United States

Associate Project Support Specialist · Date: May 15, 2024 · Location: Morrisville, NC, US · Company: Teleflex · Expected Travel : None · Requisition ID :10334 · About Teleflex Incorporated · Teleflex is a global provider of clinically effective medical technologies designed to im ...
Beneficiary Support Specialist

1 week ago

Conduent Cary, United States

About Conduent: · Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments creating exceptional outcomes for our clients and the millions of people who count on them. You have an oppor ...
Premier Technical Support Specialist

3 weeks ago

Lenovo Morrisville, United States

General Information · Req # · Career area: · Services · Country/Region: · United States of America · State: · North Carolina · City: · Morrisville · Date: · Wednesday, September 27, 2023 · Additional Locations: · * United States of America · Why Work at Lenovo · We ...
Associate Project Support Specialist

3 weeks ago

Teleflex Morrisville, United States

Expected Travel: None · Requisition ID: 10334 · About Teleflex Incorporated · Teleflex is a global provider of clinically effective medical technologies designed to improve the health and quality of people's lives. We apply purpose driven innovation – a relentless pursuit of iden ...
Associate Project Support Specialist

2 weeks ago

Teleflex Morrisville, United States

Expected Travel: None · Requisition ID: 10334 · About Teleflex Incorporated · Teleflex is a global provider of clinically effective medical technologies designed to improve the health and quality of people's lives. We apply purpose driven innovation - a relentless pursuit of i ...