Inside Sales Agent - Irvine, United States - Momentum Textiles & Wallcovering
Description
Momentum Textiles & Wallcovering, a leading supplier of contract têxtiles & wallcovering is seeking an Inside Sales Agent in Irvine, CA.
Our dedicated professionals are the key to our success.In exchange for their hard work, we support our team with an excellent compensation and benefits package, a family friendly work environment and have been voted Best Places to Work for the past four years.
Momentum is committed to superior service and operational excellence.POSITION PURPOSE:
To provide superior customer service to customers and sales representatives by handling incoming calls, updating customer accounts, answering customer inquiries, entering written and verbal fabric orders, scheduling appointments for sales reps, offering reselect options to customers and verifying orders.
Qualifications:
- Bachelor's degree or equivalent experience.
- Minimum of 2 years of previous customer service experience required.
- Must have excellent customer service skills.
- Ability to multitask.
- Ability to work under pressure on time sensitive issues.
- Positive, professional, friendly, and customer focused attitude.
- Ability to plan and prioritize workload.
- Must have MS Word, Excel, Outlook, PowerPoint proficiency.
- Must have a desire to work in a fastpaced environment.
- Textile Industry experience is a plus.
ESSENTIAL FUNCTIONS AND KEY ACTIVITIES:
- Be familiar with the Outside Sales Core Competencies.
- Facilitate the sales process by addon selling, informational gathering, probing, offering reselects, relationship building with clients.
- Answer incoming calls and complete outbound calls in a timely manner.
- Process verbal and written fabric orders by typing information into the order processing system.
- Interact with various departments on a regular basis
- Credit, Purchasing, Design, Warehouse, IT.
- Continuously increase product, technical and system knowledge in order to assist internal and external customers.
- Assist outside sales team with special requests.
- Assist customers with problems that arise.
- Observe and obey all company safety procedures and practices.
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