- Bachelor's degree or equivalent experience.
- Minimum of 2 years of previous customer service experience required.
- Must have excellent customer service skills.
- Ability to multi-task.
- Ability to work under pressure on time sensitive issues.
- Positive, professional, friendly, and customer focused attitude.
- Ability to plan and prioritize workload.
- Must have MS Word, Excel, Outlook, PowerPoint proficiency.
- Must have a desire to work in a fast-paced environment.
- Textile Industry experience is a plus.
- Be familiar with the Outside Sales Core Competencies.
- Facilitate the sales process by add-on selling, informational gathering, probing, offering reselects, relationship building with clients.
- Answer incoming calls and complete outbound calls in a timely manner.
- Process verbal and written fabric orders by typing information into the order processing system.
- Monitor reports, providing information to customers, maintaining customer accounts, responding to customer voice mails and e-mails, providing feedback to the Outside Sales department, information sharing capability within CRM database.
- Interact with various departments on a regular basis – Credit, Purchasing, Design, Warehouse, IT.
- Continuously increase product, technical and system knowledge in order to assist internal and external customers.
- Assist outside sales team with special requests.
- Assist customers with problems that arise.
- Observe and obey all company safety procedures and practices.
Inside Sales Agent - Irvine, United States - Momentum Textiles & Wallcovering
Description
Momentum Textiles & Wallcovering, a leading supplier of contract textiles & wallcovering is seeking an Inside Sales Agent in Irvine, CA.
The ideal candidate will be highly motivated, possess strong people and communication skills, have a positive attitude, and be self-motivated.
Our dedicated professionals are the key to our success.
In exchange for their hard work, we support our team with an excellent compensation and benefits package, a family friendly work environment and have been voted Best Places to Work for the past four years.
Momentum is committed to superior service and operational excellence.POSITION PURPOSE:
To provide superior customer service to customers and sales representatives by handling incoming calls, updating customer accounts, answering customer inquiries, entering written and verbal fabric orders, scheduling appointments for sales reps, offering reselect options to customers and verifying orders.
Qualifications:
ESSENTIAL FUNCTIONS AND KEY ACTIVITIES: