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Coralville

    Restaurant Host/Hostess - Coralville, United States - The Marcus Corporation

    The Marcus Corporation
    The Marcus Corporation Coralville, United States

    2 weeks ago

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    Description

    Join our team of passionate hospitality professionals at the Hyatt Regency Coralville Hotel & Conference Center, giving guests memorable experiences and access to the best restaurants, nightlife, and outdoor recreation in the city. Managed by Marcus Hotels & Resorts, we adhere to our guiding principles of People Pleasing People and to always realize our most important assets are our incredible associates.

    Purpose of the Position: Greeting and escorting guests to tables in the restaurant maintaining a courteous and efficient operation of the dining room to ensure guest satisfaction.

    At the Hyatt Regency Coralville, we offer the following benefits & perks, including, but not limited to:

    • Competitive and robust Compensation Package

    •Matching 401k & Profit Sharing Options

    •Insurance benefits after 30 days of full-time employment

    •Flexible schedule and emphasis on work/life balance

    •Multitude of associate discounts for Hyatt and Marcus Hotels & Resorts properties

    •Free Marcus Theaters movie tickets

    •Free & Discounted Meals/Starbucks

    •Free Parking

    As our Restaurant Host or Hostess, you would:
    • Meet and greet guests as they arrive, gather information such as name, check guest's reservations or log them in as set up. Ensure even distribution of tables for each server.
    • Politely take guests to table, hand them menus, wine list, and inform them who their server will be, inform them of specials and leave with a courteous greeting.
    • Receive, record, and make any necessary arrangements for reservations and special functions in the restaurant.
    • Assists wait staff and bus staff as needed.
    • Assist with all to-go orders.
    • Participate in setting up of dining room and buffets.
    • Act as a cashier for Dining Room.
    • Process cash/checks payments.
    • Answer phones and maintain voicemail.
    • Responsible for coat check.
    • Thank all guests graciously and invite them to return.
    • Assist with banquet event orders for private functions.
    • Maintain restroom facilities at beginning and throughout shift.
    • Sweep outdoor steps and vacuum carpets.
    • Brush away cobwebs and insects at front door.
    • Maintain cleanliness, sanitation, and personal hygiene.
    • Perform other duties as assigned.
    We are looking for our next amazing associate, who will have:
    • Ability to read, speak, and write the English language, to fully comprehend guest requests, memos, and reservations.
    • Ability to remember, recite, and promote a variety of menu items.
    • Ability to move through a crowded room to seat guests.
    • Relay important reservation requests to servers.
    • Ability to effectively deal with customer complaints and concerns in a friendly and positive manner. This involves listening to the nature of the concern, demonstrating empathy with the customer and providing positive and proactive solutions.
    • No prior experience required. Prior hospitality experience preferred.
    • Ability to multi-task and self-motivate during slow periods.
    • Ability to work POS system.
    • Computerized Reservation System handling.
    • Ability to multi-task and self-motivate during slow periods.
    • Flexible schedule preferred.
    • Good speaking voice and ability to maintain composure during stressful situations.
    • Ability to interact with adults and children in a professional manner.
    • Cash handling experience preferred.
    • Ability to direct guests to events throughout the hotel.
    • Maintain a clean environment and ensure area is always organized.
    • Clean all menus before, during and after shift.
    We will verify through E-Verify the identity and employment eligibility of all persons hired.

    Marcus Hotels & Resorts is an Equal Opportunity Employer.
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