Hostess / Host ???-Hualuxe - Coralville, United States - IHG

Description

**Your web browser (Chrome 88) is out of date.** **Hostess / Host ???-Hualuxe**

**Hotel Brand:** Hualuxe

**Location:** Mainland China, Zhejiang, Ningbo

**Hotel:** NGBUL - HUALUXE Ningbo Harbor City

**Job number:** HOTEL44645

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Meet and greet all guests, and potential guests, at the front of the Restaurant by ensuring the following: ??????????????????????????? Ensure the restaurant is ready to receive guests prior to opening and that both wait staff and tables are ready in line with opening standards ?????????????????????????????????? Ensure restaurant operating equipment is clean and in working order ????????????????? Maintaining impeccable uniform and personal presentation standards in accordance with hotel policy ????????????????????? Welcoming guests to the Restaurant, by using the Restaurant name ???????????????? Inquiring if they have a reservation and noting it in the reservation book if they do ??????????????????????? Creating a reservation for them with their dining preferences if they do not and noting it in the reservation book ??????????????????????????????? Being attentive to guest requests ?????????? Escort guests to their preferred table or reserved table and seat guests according to restaurant standards ?????????????????????????????? Take telephone bookings and document in the Reservation book according to restaurant standards ????????????????????? Train wait staff and bus staff in hostess standards ???????????? Be attentive to guests and resolve their complaints where possible, reporting all incidents to your Supervisor ????????????????????????????????? Maintain responsibility of cleanliness of hostess stations ????????? Maintain responsibility of cleanliness of all menus and drink menus ?????????????? Assist with beverage service ??????? Assist with food service ??????? Maintain detailed knowledge of menu, including daily specials ????????????????? Complete dockets accurately and clearly ??????????? Maintain current information on all general activities of the hotel ????????????

****Your day to day****

Required Skills ???? Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company. ???????????????????????????? Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local government agency. ????????????????????????????????????????? Able to read and write English ??????? Qualifications ?? High School or Vocational Certificate in Hotel Management, Food & Beverage, or related field. ????????????????????? Experience ?? 1 years related experience or an equivalent combination of education and experience. 1?????????????????????????????