Employee in Customer Service - Rocky Point, NY, United States - Cascade Enterprises

Cascade Enterprises

Verified Company

Rocky Point, NY, United States

2 weeks ago

Posted by:

James Miller

beBee Recruiter

Freelance

Description

At Rocky Point, NY, we have over 70 years of experience and tradition in the bicycle industry. Our team consists of over 150 passionate employees who share a love for cycling. We offer a selection of approximately 20,000 bicycles, high-quality accessories, and the latest clothing highlights for both leisure riders and those with a competitive edge. Our unique self-developed testing equipment and indoor test tracks provide our customers with an unparalleled experience, making us the largest selection in NRW.
We are currently seeking to expand our team and are looking for Customer Service Representatives (m/f/d) in Gelsenkirchen.

If you are passionate about bicycles and have a strong focus on customer service, then this is the perfect opportunity for you Whether it's the first contact through our various communication channels such as phone, live chat, or email, or welcoming customers in our store, you will be the first point of contact for our customers.

Your responsibilities:

Communication hub

You will handle customer inquiries from all areas of daily business via phone, email, and live chat.

New bike handover

You will inform customers about all the important details, show them how to use the bike, and adjust the seat position to their individual needs.

Customer guide

You will welcome our customers at the information point.
You will be the central point of contact for all kinds of information and inquiries.
You will organize communication between customers and our sales and service teams.

Your profile: