Employee in Customer Service - Ranchette Estates, TX, United States - Cascade Enterprises

Cascade Enterprises
Cascade Enterprises
Verified Company
Ranchette Estates, TX, United States

2 weeks ago

James Miller

Posted by:

James Miller

beBee Recruiter
Freelance
Description

Join our team Are you someone who loves interacting with customers? Do you enjoy providing guidance and solving problems for others? Do you thrive in a great team environment and value opportunities for personal growth? Then you've come to the right place


Your responsibilities:


  • You will respond to customer inquiries via email and phone, assist them with any issues, and provide guidance on how to best use our event management software
  • You will help ensure a smooth process for online registration and payment processing
  • You will act as a liaison between our users and our product management and software development teams
  • You will support us in improving our customer service by creating support materials, conducting webinars and trainings
  • You will contribute your own ideas and suggestions to shape and optimize our customer service processes to meet the everchanging demands of a rapidly growing software company

Your profile:


  • You have relevant education and work experience, or a degree
  • You have a strong interest in IT and ideally have previous experience in customer service in the software industry
  • You are comfortable communicating with customers in both German and English, and enjoy helping and advising others
  • You have a strong service mentality, negotiation skills, and hold yourself to high standards in your work
  • You are able to work independently and in a structured manner, and enjoy tackling challenging problems

What doo offers:


  • You will have a high level of autonomy, flat hierarchies, and a young and friendly team
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