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Carriage House Customer Service Representative - Ste Genevieve, United States - Buchheit
Description
DEPARTMENT:
Carriage House
REPORTS TO:
Sales Manager
FLSA STATUS:
Non-Exempt
POSITION TYPE:
Full-Time
POSITION SUMMARY:
The customer service representative is responsible for handling orders that Carriage House receives from their dealers across the nation.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Enter customer orders and invoice shipped orders
Manage incoming phone calls
Communicate with warehouse on orders to be pulled or issues needing addressed
Schedule freight and logistics for customer orders/shipments
Track customer orders being shipped out
Monitoring and reporting any low and outs
Create and Receive purchase orders/special orders
Organize and maintain files
Forecast inventory needs to help build container orders from factory
Track container orders from order point at factory to receiving in warehouse
REQUIREMENTS & QUALIFICATIONS:
Excellent communication and customer service skills, exceeding customer expectations
Effectively and promptly communicate with customers either by phone or electronically
Listen to customers' needs and to help communicate options
Must possess strong work ethic and interpersonal skills
Proficient in Excel
Cabinet industry knowledge preferred, but not required
PHYSICAL REQUIREMENTS:
The physical demands described herein are representative of those that must be met by the employee to successfully perform the essential functions of the job.
Reasonable accommodation(s) may be made to enable individuals with a "legal" disability to perform the essential functions of this position.
This position is very active and requires standing, walking, bending, kneeling, stooping, and climbing all day. The employee must frequently lift and/or move items weighing up to 50 pounds.PI4e6b347fd7c