- Work as part of a team to provide everyone with a friendly welcome to Signature
Collaborate, cooperate and work closely with all coworkers, customers and other visitors to ensure customer service needs are met. This includes ensuring an efficient and accurate transfer of information through various methods between and among customers, the FBO, other company departments and external parties - Increase customer satisfaction by understanding and promptly addressing customers' needs, which may include identifying and offering additional Signature services.
- Respond to vendor, customer, and team member questions/concerns in an efficient and effective manner
- Accurately receive, dispatch and completely process customer purchases and fuel transactions in accordance with company procedures
- Maintain a working knowledge of Signature's facilities, services, website, surrounding areas, and other information commonly asked about by Signature's customers and other visitors
- Replenish complementary beverages/supplies, as outlined in the facility appearance standard
- Enforce good cleanliness practices through daily inspections in assigned areas for good hygiene, neatness, and compliance with regulations and policies, and take corrective actions as needed
Provide visitors with a wide array of concierge services including arranging reservations for hotel stays, ground transportation, catering and customs appointments as requested - Assist pilots with access to airport and weather information, portals and computers
- Assist visitors with their luggage in the FBO and outside to/from aircraft Marshall aircraft, wing walking, placing chocks and cones, and assist line service personnel as needed
- Abide by emergency response procedures when/if critical events occur
- Recommend improvements to Signature's standards, administrative procedures, facilities, methods, and practices to the appropriate Signature management personnel
- Exhibit a positive attitude, consideration and courtesy to everyone at all times
- Understand, comply with and enforce all security (physical, cyber and data) protocols as dictated by Signature and the airport
- Create accurate records pertaining to time worked and activities and services performed
- Other duties as requested
- While a CSR largely works inside the FBO, some components of this position are performed outside on the airport ramp.
- Certain functions may be performed in varying weather and environmental conditions such as precipitation, extreme temperatures, jet engine fumes, dust and noise. The tasks performed outside may be near stationary and moving aircraft (including spinning propellers and engines).
- Regular and reliable in-person and timely attendance for shifts which may include nights, weekends and/or holidays as scheduled.
- Ability to read, understand and comply with all company policies, safety and ethical procedures, and relevant laws, regulations, orders and the like.
- Clearly communicate in English and with the proper tone in person, via telephone, fax, radio communicators, and in various forms of writing such as data entry, email and hand-written documents
- Operate a multi-line telephone and use the company-approved greeting.
- Drive cars, vans or other shuttles in some locations, where applicable.
- Ability to detect phishing attempts and avoid attempts by others to infiltrate the Company computer network through practicing safe computer use and complying with company IT policies.
- Independently and proactively (i) anticipate customer needs/requests, (ii) perform open job tasks, and (iii) immediately speak up and/or point out observed safety concerns to all stakeholders.
- Proficiency in computer operations (internet, email, Word) and typing, with an ability to learn new software.
- Work well as part of a team, get along with others, understand and follow lawful directions and instructions the first time, follow all company policies and procedures, and ask questions to clarify instructions.
- Ability to handle stressful situations and high-profile clientele with poise, effectiveness, confidentiality and professionalism and always with a sense of cultural awareness and sensitivity.
- Ability to prioritize and perform multiple tasks simultaneously.
- Ability to lift light to moderately heavy items from the floor and into an aircraft and vice versa.
- Ability to read small print.
- High School diploma or general education degree (GED)
- Minimum of 18 years of age.
- A valid state license is required where applicable (based on locations where driving is required).
- A professional appearance
- Ability to pass background checks (criminal and motor vehicle), drug tests, receive and maintain issuance of an airport security badge, and be insurable by the company's applicable insurance policies.
- Must be legally authorized to work in the country of employment.
- Ability to successfully and timely complete Signature's training programs Ability to use a computer and email, including passing computer-based training modules.
- Strong verbal and written English communication skills.
- Ability to work flexible schedules and in various weather conditions.
- Ability to perform simple arithmetic (addition, subtraction, multiplication, division, percentages, fractions, angles, degrees, time)
- Preferred: Three (3) to six (6) months experience and/or training in aviation, FBO, hospitality, customer service or another related field
- Preferred: knowledge of radio procedures and protocols
- Medical/prescription drug, dental, and vision Insurance
- Health Savings Account
- Flexible Spending Accounts
- Life Insurance
- Disability Insurance
- 401(k)
- Critical Illness, Hospital Indemnity and Accident Insurance
- Identity Theft and Legal Services
- Paid time off
- Paid Maternity Leave
- Tuition reimbursement
- Training and Development
- Employee Assistance Program (EAP) & Perks
-
Sales Representative in Field Service
4 days ago
Diamond Dynamics Irondale, MO, United States FreelanceWe are one of the leading wholesale suppliers for building technology in the northern German region. Our continuous growth has been ensured through strategic alliances and a strong understanding of customer service. · The WIEDEMANN Group currently employs over 1,200 people at mor ...
-
Sales representative in the internal service
3 weeks ago
Apex Solutions Pilot Knob, United StatesAbout Pilot Knob: · ... that's our mission - the Pilot Knob mission. As a fully digitalized consulting company, it is our duty to help small and medium-sized businesses achieve their individual success stories and strengthen the middle class in Germany. · What do we offer? · Trai ...
-
Horizon Group Barnhart, MO, United States FreelanceWe are currently seeking Customer Service Representatives (m/f/d) for the Streetfashion/Mode department in Barnhart, MO. · Join our team and support us in the following tasks: · **Your responsibilities**: · - Providing customer service via phone and written communication (e.g. em ...
-
Customer Service Representative
2 weeks ago
HELMAR INC Chestnut Ridge, United StatesJob Description · Job DescriptionWe are seeking a Professional Customer Service Representative to join our team. · Responsibilities include: · Excellent Communication Skills · Ability & Desire to Talk · A Positive, Confident & Determined Attitude · The Skills to Worth Both Indepe ...
-
Customer Service Representative
1 day ago
Chestnut Health Systems Hillsboro, United States Part timeGreet clients and visitors in a way that is courteous and respectful and that creates a safe and welcoming environment. Gather demographic, financial, and insurance information in person or by telephone. Discuss payment plans, waivers, and fee agreem Customer Service Representati ...
-
Customer Service Representative
3 weeks ago
Sun Technologies Festus, United StatesJob Title : Customer Service Representative Required Skills : Able to take 80+ calls per day. Call center experience Location : Festus,Missouri **Job Description** · 100% Remote position. · Attends work on a regular and predictable basis. · Answers all incoming calls as the ma ...
-
patient services representative
3 weeks ago
UPMC Cranberry Twp, PA , USA, United StatesDo you find yourself wanting to help others, but not sure how to make your passion a career? Apply today for a Patient Services Representative with UPMC We are seeking candidates with a strong customer service background and a desire to be empowered to ensure a positive experienc ...
-
Customer Service Representative
3 weeks ago
Danieli Cranberry Twp, United StatesFull Job Description · The Customer Service Representative serves as the primary contact for customers and sales regarding order status, product and pricing questions, and administration of Danieli spare parts and products. · Primary Job Duties: Answer incoming calls and emails ...
-
Patient Services Representative
3 weeks ago
University of Pittsburgh Medical Center Cranberry Twp, United StatesHelp patients navigate the healthcare system by providing clear and understandable instructions. Provides follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care. Assist with administrative duties in the office Patient Services, Representat ...
-
Customer Service Representative
2 weeks ago
Caliber Collision Centers Festus, United StatesService Center · Festus · JOB SUMMARY · Caliber Collision has an immediate job opening for a Customer Service Representative to perform all-purpose duties, which may include, but not limited to greeting and providing extraordinary customer service to internal and external cust ...
-
Patient Services Representative
1 week ago
University of Pittsburgh Medical Center Cranberry Twp, United StatesDo you find yourself wanting to help others, but not sure how to make your passion a career? Apply today for a Patient Services Representative with UPMC We are seeking candidates with a strong customer service background and a desire to be empowered to ensure a positive experienc ...
-
Customer Service Representative
2 weeks ago
Paul Davis Restoration Hillsboro, United StatesCustomer Service Representative - CSR · Full Job Description · Position: Help our customers and team members in any way needed, with a welcoming and friendly attitude. · This position fills many roles and requires a friendly and organized individual who does not mind pitching in ...
-
Customer Service Representative
3 weeks ago
Paul Davis Restoration Hillsboro, United StatesCustomer Service Representative - CSR · Full Job Description · Position: Help our customers and team members in any way needed, with a welcoming and friendly attitude. · This position fills many roles and requires a friendly and organized individual who does not mind pitching in ...
-
Customer Service Representative
1 week ago
Danieli Cranberry Twp, United StatesFull Job Description · The Customer Service Representative serves as the primary contact for customers and sales regarding order status, product and pricing questions, and administration of Danieli spare parts and products. · Primary Job Duties: · Answer incoming calls and ema ...
-
Customer Service Representative
1 week ago
Scott Brase - State Farm Agent Imperial, United StatesJob Description · Job DescriptionPosition OverviewSuccessful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative - State Farm Agent Team Member. We seek an energetic professional interested in helping our ...
-
Customer Service Representative
1 week ago
Chuck Pittman - State Farm Agent Waterloo, United StatesJob Description · Job DescriptionPosition OverviewSuccessful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative - State Farm Agent Team Member. We seek an energetic professional interested in helping our ...
-
Customer Service Representative
15 hours ago
Caliber Collision Festus, United States Full timeService Center · Festus JOB SUMMARY · Caliber Collision has an immediate job opening for a Customer Service Representative to perform all-purpose duties, which may include, but not limited to greeting and providing extraordinary customer service to internal and external cust ...
-
Customer Service Representative
1 week ago
Danieli Corporation Cranberry Township, United StatesJob Description · Job DescriptionFull Job DescriptionThe Customer Service Representative serves as the primary contact for customers and sales regarding order status, product and pricing questions, and administration of Danieli spare parts and products. · Primary Job Duties: · An ...
-
Customer Service Representative
3 weeks ago
Innova Solutions Cranberry Twp, United States Full timeLocation: Cranberry Township, PA 16066 · Duration: 11 Months Contract · Schedule: Mon-Fri 8:00 am-4:30pm EST. or 8:30 am-5:00pm EST. · Bi-lingual English/French requirement - verbal and written · This role will be 100% onsite at the Cranberry office. · ...
-
Customer Service Representative
3 days ago
Chestnut Health Systems Hillsboro, United States Part timeOverview · Have strong customer service and business office skills? Want to work for an agency that's all about helping others? Our Hillsboro, IL location needs you for this temporary part-time as-needed position · Responsibilities · Greet clients and visitors in a way that is c ...
Customer Service Representative - Maxwell, IN, United States - Signature Flight Support Corporation
Description
Job Description
Signature Aviation is a market leading global aviation services provider with over 220 locations and 6,000 employees worldwide. Eligible team members enjoy a wide array of benefits including health and welfare options, generous 401K match, paid time off, tuition assistance, and limitless opportunities for training and development.
Signature's Customer Service Representatives (CSR) are responsible for a variety of duties that contribute towards the overall success of the fixed base operation (FBO) and focus on consistently providing excellent customer service. A CSR often serves as the face of Signature while interacting with visitors and coworkers in a professional, friendly and courteous manner. CSRs ensure concierge and other services are promptly and correctly handled, provided and billed in accordance with Signature's procedures. Although customer service is a top priority, a large number of the CSR's daily tasks involve using a computer and require a high level of concentration to ensure accuracy in busy settings.
A CSR is expected to:
The following are essential to the job, in addition to those listed above and on the chart in this description.
Job Qualifications
To qualify for this position, applicants and those in the role must have:
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or protected veteran status.
About UsFrom your health to your financial wellness, there are several benefits for you and your family when joining Signature Aviation.
Our Benefits: