- Maintain and uphold the Core Values and Mission Statement of MVP.
- Greet clients and pets by name with a smile and a positive, solution-oriented attitude.
- Answer phones promptly and professionally using a multi-line phone system; answering client inquiries about basic animal care and routine procedures, questions about veterinary services and products, and provide knowledgeable advice about wellness, prevention, and diseases.
- Screen and route calls to appropriate staff; take and deliver messages promptly to appropriate staff, pulling medical records of patients so staff can properly document information.
- Schedule appointments and surgeries according hospital scheduling guidelines and make surgery and appointment confirmation calls.
- Note in medical records the details discussed during client conservations including the date, time, key points of the discussion and any required information.
- Enter accurate charges; explain invoices to show value for care provided, stating all services and products provided before the total; echo doctors' recommendations when checking out clients.
- Collect payment when services are rendered, including making change for cash payments, processing credit cards and getting proper ID for checks.
- Verify the eligibility of clients with charge accounts.
- Check medical and computer records for accurate client addresses, phone numbers, e-mail addresses and scan appropriate new documents to patient's medical records.
- Fill prescriptions refill forms and provide routine administrations instructions to clients.
- Advise clients on flea/tick preventative, heartworm preventatives, pre-anesthetic testing, pain management, shampoos, home dental products, and other retail items.
- Demonstrated commitment to MVP core values.
- Computer knowledge required- keyboarding and use of communication tools (e-mail/internet).
- Working knowledge of veterinary terminology- must be able to pronounce, spell, and know the meaning.
- Must have excellent spelling and grammar.
- Ability to handle varied and sometimes difficult conditions; will be exposed to highly emotional situations.
- Ability to display tact and respect with clients and team members, even when busy or hectic.
- Ability to conduct oneself in a confident, calm, and professional manner with clients and staff when situations are stressful and/or focused on individual tasks.
- Must feel and express a genuine liking for animals and their owners and for working in an animal care field.
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Veterinary Receptionist - Chicago, United States - Companion Hyde Park - Stony Island
Description
OverviewCompanion Hyde Park Animal Hospital & Clinic has an
opportunity for a Veterinary Receptionist to join our team
The Southside of Chicago has been our home for over 50 years. While time has certainly gone by, we are just as passionate about caring for your diverse and beloved animal companions now as we were when we first opened our doors Today, we're proud to be a multi-veterinarian practice with two locations to better serve our community.
Location: 6937 Stony Island Avenue, Chicago, IL 60649
Pay Range: $16.00/hour
What We Are Looking For: We are searching for an individual who can adeptly handle various responsibilities within our veterinary practice. This role primarily involves answering phones promptly and professionally, using a multi-line system to address client inquiries regarding basic animal care, routine procedures, veterinary services, and products. The ideal candidate will possess extensive knowledge of wellness, prevention, and diseases to provide informed advice to callers. It is imperative that calls are answered within three rings to ensure efficient communication with our clients. Additionally, the successful candidate will be responsible for collecting payments for services rendered, which includes processing cash transactions and credit cards. Please note that we do not accept checks, and proper identification must be obtained for all payment methods. Furthermore, attention to detail is crucial in checking medical and computer records for accurate client information, such as addresses, phone numbers, and email addresses. Any new documents must be scanned into patient records to maintain completeness and accuracy. Availability is also key, as the candidate must be able to work holidays and weekends. Alongside these technical skills, a personable and friendly demeanor is essential to provide exceptional customer service. Lastly, adherence to our policy of no cell phones at the front desk is mandatory. If you meet these qualifications and are eager to join our team, we encourage you to apply.
What We Offer:
A dynamic and supportive team environment where collaboration and compassion are valued.
Opportunities for growth and advancement within our rapidly expanding practice.
Get the work-life balance you deserve with a great schedule
Competitive compensation and benefits package, including medical, dental, and vision coverage.
401K plan with company match
Job Summary: The Receptionist is the first and last contact that a client will have with the hospital and a key to creating first and lasting impressions. The Receptionist must have exceptional client service and communication skills, computer literacy, ability to handle payment and financial issues, ability to multi-task, a friendly attitude and confidence to deal with stressful situations. The Receptionist will support veterinarians, technicians, veterinary assistants, groomers and kennel staff in daily patient and client care.
Responsibilities
How you'll make an impact:
Required Knowledge, Skills and Abilities:
Apply today for immediate consideration
Mission Veterinary Partners (MVP) is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
