- Complete repairs and rebuilds on engine products in the field
- Develop productive customer relations and ensure prompt and efficient attention to customer needs.
- Apply documented procedures and policies to complete repairs and schedule maintenance, including preparing required parts and tools
- Assist with completion required documentation, such as work completed documentation, time sheets, warranty claims and quality forms, via handwritten forms or business system input screens
- Complete training in line with skill and business requirements
- Ensure adherence to all meaningful Health, Safety & Environmental policies, procedures and legislation and reports any issues / incidents to their supervisor
- A current valid license is required for this role
- This role requires a 5 year motor vehicle report, free from major violations
- This role requires applicant to pass a Department of Transportation (DOT) physical
- 3 years driving experience
- This role is subject to Department of Transportation (DOT) driving regulations including Hours of Service and Electronic Log Booking Device use
- Federal law requires a CDL holder to be 21 years of age or older, applicant must be 21 years of age
- (Intermediate) Technician Level II: Some relevant technician experience; qualified to perform work on an intermediate number of products in-scope for a diesel technician at this location; primarily engaged in moderately complex maintenance and repair; some exposure to moderate or complex diagnostics, requires limited direct supervision, may provide basic training or guidance to new technicians.
- (Advanced) Technician Level III: Significant relevant technician experience; qualified to perform work on most or all of products in-scope for a technician at this location; frequently engaged in complex diagnosis and repair; requires minimal to no supervision; ability to effectively train and guide less experienced technicians of varying skillsets.
- Flexibility to work various hours and days of the week with the ability to be on call and available for emergency needs.
- Must meet all requirements to drive a Company vehicle including a valid driver's license and insurance
- Must be able to physically lift 50 pounds occasionally, wear required personal protective equipment as required
- A CDL may be required to obtain upon hire
- Federal law requires a CDL holder to be 21 years of age or older
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- This role requires a 5 year motor vehicle report, free from major violations
- This role requires applicant to pass a Department of Transportation (DOT) physical
- 3 years driving experience
- This role is subject to Department of Transportation (DOT) driving regulations including Hours of Service and Electronic Log Booking Device use
- Federal law requires a CDL holder to be 21 years of age or older, applicant must be 21 years of age
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Field Service Engine Technician - Cape Girardeau, United States - Cummins
Description
Field Service Engine TechnicianDescription
We are looking for a talented Field Service Diesel Engine Technician to join our team specializing in engine repairs for our Distribution Business (Sikeston, MO).
In this role, you will make an impact in the following ways:
Base salary rate commensurate with experience. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage and a full complement of personal and professional benefits.
Cummins and E-verify
At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates right to work using E-Verify. Cummins will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization.
Qualifications
Skills
Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
Manages complexity - Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
Manages conflict - Handling conflict situations effectively, with a minimum of noise.
Customer focus - Building strong customer relationships and delivering customer-centric solutions.
Develops talent - Developing people to meet both their career goals and the organization's goals.
Self-development - Actively seeking new ways to grow and be challenged using both formal and informal development channels.
Service Documentation - Creates and verifies customer, equipment and technical information; captures specific data using required service tools; follows procedures and documents required information in the service management system in order to have an accurate record of the work done.
Technical Escalation - Obtains product technical issue information and utilizes available resources including data management tools; elevates issues to a higher level of expertise, balancing timeliness of customer response with investigation efforts; captures all troubleshooting steps in the appropriate database in order to ensure seamless transitions and accurate response to ticket resolution in a timely manner.
Diagnostics Application - Translates customer complaints to develop troubleshooting plan; troubleshoots issue following guided work flows, procedures, specialized equipment such as mechanical and electronic service tools, and diagnoses computer software to isolate failed components to enable a successful repair; validates repair by duplicating complaint to ensure it has been resolved; documents results of troubleshooting in business systems to communicate what has been done for payment and historical tracking.
Electronic Service Tool Application - Identifies the suite of available hardware and software tools required for a service event; utilizes the appropriate electronic tool set to maintain the product or diagnose and troubleshoot an issue; interprets electronic tool results or recommendations to determine next steps for service resolution.
Product Repair and Maintenance - Repairs and maintains mechanical/electrical products following guidelines, using required tools within standard repair time to ensure a quality repair; disassembles and assembles engines or power generators following guidelines, using required tools to ensure a clean and organized environment; inspects and replaces parts and components following re-use guidelines to minimize customers cost of ownership; performs progressive damage check following guidelines to restore to pre-failure condition.
Engine Systems Interactions - Interprets and analyzes the interactions of internal and external electrical and mechanical systems (exhaust, heating, cooling, fuel systems, driveline, aftertreatment, controls, sensors, etc.) by applying tools, service publications (Cummins, Original Equipment Manufacturer) and taking measurements to efficiently and correctly diagnose and repair.
Health and Safety Fundamentals - Champions and models proactive health and safety behaviors by identifying, reporting and participating in actions to improve health and safety in order to build an interdependent culture and contribute to an injury-free workplace.
Education, Licenses, Certifications
Apprentice Trained Engine Technician (Preferred)
Vocational diploma from relevant technical institution
Locally valid driving permit
This position may require licensing for compliance with export controls or sanctions regulations.
Experience
Significant field service work experience
Expert level knowledge of and/or experience with engine products
Customer service experience
Experience providing technical advice and coaching to more junior technicians (preferred)
This position does not require a CDL but would be nice to have, a CDL may be required to obtain upon hire.
Primary Location United States-Missouri-Cape Girardeau-US, MO, Sikeston, Cummins Mid-South
Job Type Shop
Recruitment Job Type Technician
Job Posting May 13, 2024, 3:18:46 PM
Unposting Date Aug 11, 2024, 11:59:00 PM
Organization Distribution Business
Role Category Hybrid - Potential for Partial Remote
Relocation Package Eligible
Req ID: R
