Part-Time Customer Support Agent - Beloit, United States - AccuLynx

AccuLynx Beloit, United States

3 weeks ago

Part time

Description

Working for AccuLynx:

AccuLynx is a fast-growing SaaS provider of CRM/project management software for roofing contractors. With more than 10 years in the business and impressive year-over-year revenue growth, we have quickly established ourselves as the leading software product in this multi-billion dollar industry.

AccuLynx is looking for a Part-Time Customer Support Agent to join us in our Beloit, WI office A Customer Support Agent will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best Customer Support Agents are genuinely excited to help customers. They're patient, empathetic, and passionately communicative. They love to talk. Customer Support Agents can put themselves in their customers' shoes and advocate for them when necessary. Problem-solving also comes naturally to Customer Support Agents. They are confident at troubleshooting and investigate if they don't have enough information to resolve customer complaints. The end goal is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. If this sounds interesting to you, please read on

What You Will Do:

Manage large amounts of incoming calls, identifying needs and assisting customers with the use of our industry leading web-based application
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, updating ticket-tracking system with call details
Escalate trouble tickets to the correct department for resolution
Build sustainable relationships with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team KPI targets and call handling quotas
Follow communication procedures, guidelines and policies
Perform other related duties as assigned

Your Qualifications:

High school degree or Associates degree in IT related field (preferred)
1-3 years of prior customer support experience and strong customer orientation
Availability to work in our Beloit office 25 hours per week, Monday-Friday from 12-5pm
Excellent verbal and written communication skills; must be able to communicate effectively with end users with a variety of levels of technological knowledge
Technology must be a passion
Ability to prioritize and manage time effectively; taking both calls and chats from customers while documenting
Must be able to sit for extended periods of time

Why We Love AccuLynx:

AccuLynx's success as the #1 business management software for roofing contractors over the past 11 years is thanks to us investing in our employees, maintaining company values and focusing on a strong company culture. Our positive work environment has allowed us to retain employees that have been with us since our company's inception and has provided the solid groundwork for us to develop an industry-leading product while exceeding our customer's expectations. Because of our commitment to our company values and culture, we were recently officially recognized as a Great Place to Work CertifiedTM organization, with 90% of our employees naming AccuLynx as a great place to work.

Position is based in Beloit, WI only, and full-time remote work is not an option at this time. Applicants must be able to work legally within the United States, and we currently do not offer H1B Visa sponsorship. Please, no 3rd party inquiries.

AccuLynx is an Equal Opportunity Employer committed to inclusion and employing a diverse workforce. All applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, disability, or other legally protected characteristics.

Part-Time Customer Support Agent

3 weeks ago

AccuLynx Beloit, United States Part time

Working for AccuLynx: · AccuLynx is a fast-growing SaaS provider of CRM/project management software for roofing contractors. With more than 10 years in the business and impressive year-over-year revenue growth, we have quickly established ourselves as the leading software produc ...
Remote Inbound Support Agent

3 weeks ago

Advanced Custom Fence Rockford, United States

Job Description · Job DescriptionSalary: $24 · Job Summary: · We are seeking a motivated Inbound Support Agent to join our Customer Support team. The ideal candidate will be responsible for providing excellent customer service and technical support to our clients via phone, email ...
Surgical Technologist

3 weeks ago

Ortho Illinois Beloit, United States

Job Purpose: · The Surgical Technologist is responsible for ensuring all instrumentation is available and sterile for surgery. The Surgical Technologist is responsible for creating a sterile workspace and ensuring the field maintains sterility throughout the case. The Surgical Te ...
Paramedic

5 days ago

AMR Rockton, United States

Job Description: · American Medical Response (AMR) · Rockton, IL · Firefighter Paramedic · Rockton Fire Department - Firefighter Paramedic · Firefighter Paramedic · Non-Exempt · Position Summary · Firefighter/Paramedic's under general supervision perform fire prevention, fire sup ...
Firefighter EMT

3 weeks ago

AMR Corp. Rockton, United States

Located in Rockton, IL · More Information about this Job: · Job Title: Firefighter EMT · FLSA Status: Non-Exempt · $15.50 per hour · Position Summary · Firefighter/EMT's under general supervision perform fire prevention, fire suppression, hazardous material incident respon ...
Patient Registration Representative ASC

2 weeks ago

OrthoIllinois Beloit, United States

Job Purpose: · The Patient Registration Representative, ASC is responsible for providing exceptional customer service to patients and family members during the registration and surgical process, collecting co-pays due at the time of service, answering all incoming internal and e ...
Patient Registration Representative ASC

2 weeks ago

OrthoIllinois Beloit, United States

Job Purpose:The Patient Registration Representative, ASC is responsible for providing exceptional customer service to patients and family members during the registration and surgical process, collecting co-pays due at the time of service, answering all incoming internal and exter ...
Air Freight Clerk

2 weeks ago

Thunderbolt Inc Whitewater, United States

As a Whitewater specialist, you will be responsible for independently handling worldwide air freight shipments in import and export - from quotation to invoicing. Your main tasks will include: ✓ Customer support via written, telephone, and personal communication ✓ Agent contact i ...
Customer Success Agent Corporate

19 hours ago

Cascade Enterprises Beloit, WI, United States Freelance

**(Junior) Customer Success Agent Corporate Partnerships (m/f/d)** · Beloit, WI · Experience · Business Administration (Other) · Sales, Key Accounting · - We, the HANDELSBLATT MEDIA GROUP, have an important mission as a leading media house for economic and financial information i ...
Software Sales Executive

4 days ago

UScellular Roscoe, IL, United States Full time

Next Generation Wireless (NGW), is an award-winning Authorized Agent of UScellular. You will be joining an organization that has a competitive yet collaborative team-focused sales environment where best practices are shared, and peers are supported. · We are actively seeking a S ...
Customer service/Sales

19 hours ago

StraightLine Moving Roscoe, United States

We are a local growing business in a exciting industry. We are seeking an energetic driven sales person to help in our next chapter of our growth. This job will include answering phones and calling leads for local and long distance professional moves. A move coordinator will hand ...
Sales Manager

5 days ago

UScellular Roscoe, IL, United States Full time

Next Generation Wireless (NGW), is an award-winning Authorized Agent of UScellular. You will be joining an organization that has a competitive yet collaborative team-focused sales environment where best practices are shared, and peers are supported. We are actively seeking a Sal ...
Associate Optometrist

3 weeks ago

Wal-Mart Roscoe, United States

Position Summary... · It's time to see optometry through a new lens. Walmart is revolutionizing healthcare and this your chance to be part of it. A Walmart Associate Optometrist is the clinical partner to the Vision Center Manager, and core to our mission of advancing eyecare aff ...
Inside Sales Manager

1 week ago

Pacific Bearing Co Roscoe, United States

Job Description · Job DescriptionAre you a dynamic leader who knows how to create an Inside Sales Team that drives customer satisfaction and double-digit sales growth? · Are you a culture champion who has fun creating a positive, engaging and supportive work environment? · Are y ...
Outside Sales Representative

3 weeks ago

StraightLine Moving Roscoe, United States

Job Description · Job DescriptionBenefits:Bonus based on performance · Flexible schedule · Profit sharing · Training & development · Straightline Moving is one of the fastest-growing agents of Allied Van Lines and is offering advancement opportunities for anyone who aspires to fi ...
Emergency Response Paramedic

2 weeks ago

AMR Rockton, United States

Job Description · Job Description: · American Medical Response (AMR) · Rockton, IL · Firefighter Paramedic · Rockton Fire Department - Firefighter Paramedic · Firefighter Paramedic · Non-Exempt · Position Summary · Firefighter/Paramedic's under general supervision perform fire ...
Crop Insurance Client Coordinator

3 weeks ago

Farm Credit Janesville, United States Full time

Job Description: · Compeer Financial is seeking collaborative, innovative and dynamic professionals to be a part of our Top Workplace culture · Tell me more about this opportunity. · Position Overview: · This position assists in supporting the servicing, processing and sales supp ...
Locum Physician

1 week ago

LocumJobsOnline Rockford, United States Full time

LocumJobsOnline is working with to find a qualified Orthopedic Surgery MD in Illinois · About The Position · A facility is seeking an Orthopedic Surgeon for locum tenens coverage. · In Northern Illinois, you can experience the vibrant culture of Chicago, from exploring world-cla ...
Locum Physician

1 week ago

LocumJobsOnline Rockford, United States Full time

LocumJobsOnline is working with to find a qualified Emergency Medicine MD in Silvis, Illinois, 61282 · About The Position · A facility is seeking an Emergency Medicine Physician for locum tenens coverage. · Silvis, Illinois is known as one of the Quad Cities While on assignment, ...
Night Operations Coordinator

5 days ago

Landstar Rockford, United States

Night Operations Coordinator · Landstar Transportation Logistics, 1000 Simpson Rd, Rockford, Illinois, United States of America ● Landstar Transportation Logistics, 13410 Sutton Park Dr S, Jacksonville, Florida, United States of America Req #2659 Monday, June 10, 2024 What is ...