Part-Time Customer Support Agent - Beloit, United States - AccuLynx

AccuLynx Beloit, United States

4 weeks ago

Part time

Description

Working for AccuLynx:

AccuLynx is a fast-growing SaaS provider of CRM/project management software for roofing contractors. With more than 10 years in the business and impressive year-over-year revenue growth, we have quickly established ourselves as the leading software product in this multi-billion dollar industry.

AccuLynx is looking for a Part-Time Customer Support Agent to join us in our Beloit, WI office A Customer Support Agent will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best Customer Support Agents are genuinely excited to help customers. Theyre patient, empathetic, and passionately communicative. They love to talk. Customer Support Agents can put themselves in their customers shoes and advocate for them when necessary. Problem-solving also comes naturally to Customer Support Agents. They are confident at troubleshooting and investigate if they dont have enough information to resolve customer complaints. The end goal is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. If this sounds interesting to you, please read on

What You Will Do:

Manage large amounts of incoming calls, identifying needs and assisting customers with the use of our industry leading web-based application
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, updating ticket-tracking system with call details
Escalate trouble tickets to the correct department for resolution
Build sustainable relationships with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team KPI targets and call handling quotas
Follow communication procedures, guidelines and policies
Perform other related duties as assigned

Your Qualifications:

High school degree or Associates degree in IT related field (preferred)
1-3 years of prior customer support experience and strong customer orientation
Availability to work in our Beloit office 25 hours per week, Monday-Friday from 12-5pm
Excellent verbal and written communication skills; must be able to communicate effectively with end users with a variety of levels of technological knowledge
Technology must be a passion
Ability to prioritize and manage time effectively; taking both calls and chats from customers while documenting
Must be able to sit for extended periods of time

Why We Love AccuLynx:

AccuLynxs success as the #1 business management software for roofing contractors over the past 11 years is thanks to us investing in our employees, maintaining company values and focusing on a strong company culture. Our positive work environment has allowed us to retain employees that have been with us since our companys inception and has provided the solid groundwork for us to develop an industry-leading product while exceeding our customers expectations. Because of our commitment to our company values and culture, we were recently officially recognized as a Great Place to Work CertifiedTM organization, with 90% of our employees naming AccuLynx as a great place to work.

Position is based in Beloit, WI only, and full-time remote work is not an option at this time. Applicants must be able to work legally within the United States, and we currently do not offer H1B Visa sponsorship. Please, no 3rd party inquiries.

AccuLynx is an Equal Opportunity Employer committed to inclusion and employing a diverse workforce. All applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, disability, or other legally protected characteristics.

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