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Technical Support Specialist - Altoona, United States - Oxford Solutions
Description
Oxford Solutions has an opening with our client for a Technical Support Representative. This is contract to start with potential for direct hire.Hybrid schedule (3 days onsite/2 days remote).
Schedule -Monday thru Friday - 8 am 5 pm)
Looking for someone with 6 months to 1 year of experience in a high-volume Technical Support, Helpdesk, or Technical Call Center environment.
In this role you will be answering and resolving technical support issues that customers encounter with electronic payment devices and other technology devices.
Provide escalated technical support to customers and users of various technology systems
Provide advanced testing, setup and troubleshooting of client software installations, test platforms, and equipment
document and record technical support calls and events in ticket and tracking software applications
Communicate with the customers and give them a comfort level that their issue is being properly addressed
Qualifications
High School Diploma or GED
6 months to 1 year of experience in a high-volume Technical Support, Helpdesk, or Technical Call Center setting
Proficient in the use and basic troubleshooting of industry standard software packages including but not limited to:
Microsoft Office (Word, Excel, Outlook, etc.) required
Internet Explorer, Google Chrome, Safari browser required
Remote connectivity tools such as VPN, RDP, VNC preferred
Android OS / iOS troubleshooting preferred
Understanding and use of SSH data connections preferred
Database Skills such as query and scripting in MS SQL preferred
Strong verbal and written communications skills with solid listening skills
Excellent research and documentation skills
Ability to multi-task in a fast-paced environment
Technical Support Representative
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