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Solutions Engineer - New York, United States - PenLink
Description
The Solutions Engineer is responsible for being a strategic and supportive partner for all members of the PenLink sales and marketing teams with the objective of helping PenLink achieve our new business goals.
As the technical subject matter expert, the Solutions Engineer will be responsible for providing high-quality, in-depth presentations to potential customers in an easy-to-understand way.
This customer-facing role will become an integral part of the sales process by addressing the technical questions and concerns of targeted customers.
As the liaison between sales and implementation, developing and documenting technical system requirements for new customers will be a critical part of the job.
YOUR RESPONSIBILITIES:
Apply technical knowledge to solidify PenLink as the customer's needed solution.
Staying up to date on the latest updates to PenLink products and services, industry best practices, and agency objectives.
Collaborate with sales during the planning process to ensure that PenLink personnel are aligned in our approach to win the deal
Deliver high quality presentations to potential customers
Promotion of PenLink brand with potential customers
Partner with sales on establishment of baseline needs for targeted agencies
Drive processes to improve closure rates
Identification of training opportunities for new customers to ensure smooth/rapid adoption of products/services
Collaborate with Sales and Implementation teams to provide understanding of system deployments, when necessary.
Partner with Training Team to ensure appropriate training opportunities are available
Partner with Marketing Team to ensure collateral material is up to date
Partner with Product Management to ensure alignment on objectives coming from visits
Work closely with Sales teams to align strategies, forecasting, and opportunities
Coordinate communications with customer through the sales cycle
Maintaining accurate and timely records for efficient reporting of communications activities via written, oral, and Salesforce updates (as required).
Provide high-level technical support for primary contacts of high-value, key accounts (as required)
Other duties as assigned
YOUR COMPETENCIES:
Professional presentation skills with the ability to give high-level and low-level presentations to key individuals
Proven ability to develop strategies and processes, to further team-adoption
Empathy for understanding the challenges facing our customers.
Ability to communicate product features and benefits in a compelling way that provides proof of value to customers.
Strong verbal and written communication skills
Ability to network and build relationships within an organization, to include end users, administrators, and high-level executives.
Ability to work independently as a self-starter.
Ability to work on cross-functional projects, communicating with leaders across the organization
Understanding of how to document interactions in Salesforce
Detail-oriented to ensure timelines and renewal objectives are met
Must be able to travel
Valid driver's license and good driving record required
YOUR EDUCATION &
EXPERIENCE:
College degree or equivalent education and work experience
Minimum of 3 years of software solution support experience
Experience supporting public sector customer base is preferred
Knowledge of the competitive landscape in the digital evidence marketplace is a plus
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