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Highland Park

    BDC Representative - Highland Park, United States - McGrath Arlington Kia

    McGrath Arlington Kia
    McGrath Arlington Kia Highland Park, United States

    4 days ago

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    Description

    Job Summary

    MCGRATH ARLINGTON KIA is seeking an EXPERIENCED, qualified BDC representative to help grow our BDC. We are looking for a long term, goal oriented individual with a strong history of performance in this position. This department handles 100% of all incoming Internet Leads into the dealership.

    Responsibilities and Duties

    • Answer all incoming phone calls according to script and schedule a sales appointment.
    • Make several outbound calls per day.
    • Log all Customer-comments.
    • Schedule follow-up contact if no appointment is made.
    • Contact Customers using scripts to schedule appointments for sales.
    • Contact Customers based on current marketing initiatives.
    • Respond to Customer website-requests.
    • Contact Internet Customers via email and phone to schedule a Sales appointment.
    • Follow up on Internet Customer emails according to a pre-determined timeline.
    • Notify necessary departments when an appointment is scheduled.
    • Ability to meet or exceed monthly goals.

    Qualifications and Skills

    • Ability to maintain high levels of professionalism, salesmanship, teamwork, organization and customer service.
    • Working PC knowledge & the ability to navigate the internet is required.
    • Ability to multitask in a fast-paced environment.
    • Professional work ethic.
    • Customer service skills.
    • Good time management skills.
    • Outstanding communication skills.

    Job Type: Full-time

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