- Provide general support activities for Print devices (primarily) and Video Teleconferencing (VTC) equipment in an enterprise environment, including:
- Installation
- Configuration
- Testing
- Troubleshooting (onsite and via phone)
- Repair
- Proactively manage Service Tickets and update service-related activities in a timely manner
- Lead, implement, and troubleshoot complex and specialized Print and VTC projects consisting of one to potentially dozens of devices in one or multiple locations
- Oversee the remote implementation and troubleshooting of complex and specialized Print and VTC projects consisting of one to potentially dozens of devices in one or multiple remote locations
- Serve as company liaison with client and vendors (uniformed and civilian personnel) on administrative and technical matters
- Interpret clients' needs and work toward resolution
- Responsible for addressing escalated break/fix issues, establishing and maintaining communication with the customer, management, and other relevant third-parties, and updating Service Ticket status in a timely manner
- Consult with leadership to identify inventory stocking levels and reorder points of the repair parts and spare device inventory
- Clearly communicate service offerings and performance expectations to leadership
- Provide copies of all relevant information from any Third-Party supplier agreements, when necessary
- Advise customer of changes in hardware or software that is determined to be incompatible, unapproved, or non-standard.
- Work with vendors, client, and CDW leadership to develop strategy
- Manage to metrics to ensure SLA compliance
- Maintain customer relationships
- Maintain partner relationships
- Maintain vendor relationships
- Lead and facilitate the development of common practices
- Active DOD Secret Clearance
- Security+ Certification
- High School Diploma or equivalent
- 1+ years of experience working with an OEM or Third-Party provider of printer repair services
- Intermediate understanding of the appropriate physical hardware
- Ability to balance multiple priorities simultaneously and adapt to the changing needs of the business while meeting deadlines
- Solid verbal and written communication skills with the ability to effectively communicate technical information to a non-technical audience
- Ability to understand, remember, and communicate routine, factual information
- Ability to compose materials such as detailed reports, work-related manuals
- 3+ years of experience working with an OEM or Third-Party provider of printer repair services
- Printer Certifications (HP, Xerox)
- Technical certifications associated to the chosen professional track
- ITIL
- A+ or Network+
- Bachelor's degree or equivalent experience
- Comprehensive knowledge of print service offerings
- Experience with Adobe creative suite
- Proficient in Microsoft Access and SQL
-
IT system administrator
3 days ago
Horizon Ventures Shelby, United StatesThe Röchling Group, headquartered in Mannheim, includes a variety of locations in numerous countries around the world. With several thousand employees, we produce where our customers and markets are. Our three business areas - Industrial, Automotive, and Medical - generate billio ...
-
Systems Administrator
3 weeks ago
Experitec Memphis, United StatesJob Description · Job Description · Systems Administrator - Industrial Automation · Location: Lenexa, KS (Greater KC/MO Area) · What does the Experitec Operational Technology Engineer role look like? · The Operational Technology Engineer, as part of our Engineering Services team, ...
-
IT system administrator
3 weeks ago
Quantum Innovations Delta, United StatesIT System Administrator (m/f/d) Microsoft Client · Aiterhofen near Straubing, Böblingen near Stuttgart, Frankfurt am Main, Fulda, Home office, Munich, Nuremberg, Sennfeld near Schweinfurt, Siegen, Wilnsdorf near Siegen · unlimited · full-time · Your Expectations · A field wher ...
-
NMC_000235 - System Administrator
6 days ago
New Millenium Consulting Memphis, United StatesOne of our Fortune 500 clients in Memphis, TN is looking for a System Administrator. · Title: System Administrator · Location: Memphis, TN · Duration: Long Term · Hourly: $50 per hour · Scope: · We are looking for a Storage System Admin expertise in managing/monitoring of the sy ...
-
Unix System Administrator
2 weeks ago
Saxon Global Memphis, United StatesTitle: Senior UNIX Administrator · Location: Memphis, TN (Hybrid) · Duration: 6 month C2H · Rate: $45/hr on W2 all inc || Salary Up to 98k · Job Description: · We are seeking a Senior UNIX Administrator who will provide technical leadership in the design, implementation, and supp ...
-
Sr. IT Systems Administrator
1 week ago
Advertising Checking Bureau Memphis, United StatesJob Description · Job DescriptionPRIMARY PURPOSE: Act as an innovative subject matter expert to guide the development of technical solutions for ACB. Provide system administration of the ACB Network, key infrastructure and application systems and oversee installation, performance ...
-
Senior Systems Administrator
3 weeks ago
Trisian-Global Consulting LLC Memphis, United StatesAbout the job Senior Systems Administrator - NetApp Storage Systems · Trisian-Global Consulting LLC is seeking a Senior Systems Administrator to deploy NetApp storage systems, manage Veeam and other backup solutions, manage and maintain corporate systems and networks. · Respons ...
-
System Administration Support #:
1 week ago
Axiom Global Memphis, United StatesJob Title: System Administration Support · #: · Max Pay Rate: $68.65/HR · Role Location: Memphis, TN hybrid · Office Location: Tied to Nashville Client Office but candidate must be in Memphis · Duration of Role: 1 year; possible extension · Client Flex Recruiter: Lynsey Wa ...
-
Field System Administrator
2 weeks ago
CDW Memphis, United StatesService Management, Integration, and Transport (SMIT) is one the largest IT services programs for the Navy and U.S. Marine Corps (USMC), supporting approximately 400,000 seats around the world. The SMIT contractor provides enterprise services to the Marine Corps Enterprise Networ ...
-
Cloud Systems Administrator
1 week ago
Coalesce Holdings Memphis, United StatesJob Description · Job DescriptionWe are currently seeking to hire a Systems Administrator to become an integral part of our Infrastructure and Development teams You will design, test, deploy, and manage Linux and Windows systems on multiple cloud environments. · Responsibilities: ...
-
Systems Administrator II
2 weeks ago
Shelby County Memphis, United States· Position Summary · The Storage Administrator supports a large enterprise storage system. This role requires technical expertise in storage engineering, system administration, and operations. This role is responsible for optimizing the configuration of the enterprise storage in ...
-
Sr. Systems Administrator
1 week ago
iTech US, Inc. Memphis, United StatesJob Description: · Partner with colleagues to design, deploy NetApp storage systems, manage Veeam and other backup solutions, and other core infrastructure. · Monitor performance; troubleshoot issues across servers, storage, and backups. Identify opportunities for improvement · D ...
-
Systems Administrator I
2 weeks ago
Shelby County Memphis, United States· Position Summary · The Systems Administrator DevOPs (SA-I-DO) works under the direct supervision of a Systems Administrator II and III. This role will involve developing and supporting fully automated CI/CD processes for infrastructure provisioning, application, service deploy ...
-
Systems Administrator I
2 weeks ago
Shelby County Memphis, United States· Position Summary · The Systems Administrator I - Server & Storage (SA-I-S&S) works under the direct supervision of a Systems Administrator II, and assists in the administration, implementation, maintenance, operation and security of core server operating systems, directory ser ...
-
Systems Administrator I
2 weeks ago
Shelby County Memphis, United States· Position Summary · The Systems Administrator I - Core Services works under the direct supervision of a Systems Administrator II, and assists in the administration, implementation, maintenance, operation and security of core server operating systems, directory services, file an ...
-
Systems Administrator I
3 weeks ago
Shelby County Memphis, United States· Position Summary · Works under the direct supervision of a Systems Administrator II, and assists in the planning, design, implementation, operation, security, and maintenance of wired and wireless network infrastructures, leased network and Internet services, and network acces ...
-
Sr. IT Systems Administrator
1 week ago
Advertising Checking Bureau Memphis, United States Full timePRIMARY PURPOSE: Act as an innovative subject matter expert to guide the development of technical solutions for ACB. Provide system administration of the ACB Network, key infrastructure and application systems and oversee installation, performance, monitoring, patching, backup, a ...
-
Senior Systems Administrator
3 days ago
Trisian-Global Consulting LLC Memphis, United StatesTrisian-Global Consulting LLC is seeking a Senior Systems Administrator to deploy Netapp storage systems, manage backup and recovery solutions, and maintain corporate systems. This is a full time position working on-site in Memphis, TN. · No C2C, W2 only · Responsibilities: · Par ...
-
Senior Unix Systems Administrator
1 week ago
ECS Limited Memphis, United StatesECS is seeking a Senior Unix Systems Administrator to work in our Memphis, TN office. · Job Description: · The Senior Unix Systems Administrator is responsible for maintaining mission-critical infrastructure supporting our development activities. The Senior Systems Administrator ...
-
UNIX System Administrator IV
3 weeks ago
ECS Federal Memphis, United StatesProvides application support for customer projects including development, testing, and production environments. Supports customer environments including key infrastructure components such as hardware, UNIX/ Linux OS, and middleware application/tools. System Administrator, Adminis ...
Field System Administrator - Memphis, United States - CDW
Description
Service Management, Integration, and Transport (SMIT) is one the largest IT services programs for the Navy and U.S. Marine Corps (USMC), supporting approximately 400,000 seats around the world. The SMIT contractor provides enterprise services to the Marine Corps Enterprise Network (MCEN), Navy-Marine Corps Internet (NMCI), and OCONUS Navy Enterprise Network (ONE-Net) including transport, datacenter, network operations, service desk, cybersecurity, and managed services. CDW-G supports the SMIT contractor in several of these service areas.
Bring your IT career and talents to CDW-G where you can have a greater impact, be inspired by our mission and excited about your job and future. We are an innovative Fortune 200 leader drivingmeaningful technological change for customers in virtually every industry.
CDW currently seeks a Field System Administrator - Print to join our NGEN SMIT team. You will work within a fast-paced environment, supporting the overall solution Regionally to ensure our client's services are optimized and reliable.
Responsibilities:
Required Qualifications
Preferred Qualifications
Salary range: $62, $76,960.00, depending on experience and skill set
Benefits overview: https://cdw.benefit-
Salary ranges may be subject to geographic differentials