Director of Admission - Hooksett, United States - Southern New Hampshire University

Description

Southern New Hampshire University is a team of innovators. World changers. Individuals who believe in progress with purpose. Since 1932, our people-centered strategy has defined us - and helped us grow a team that now serves over 180,000 learners worldwide.

Our mission to transform lives is made possible by talented people who bring diverse industry experience, backgrounds and skills to the university. And today, we're ready to expand our reach. All we need is you.

Make an impact - from near or far

At SNHU, you'll have the option to work remotely in the following states: Alabama, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Mississippi, Missouri, Nebraska, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, West Virginia, Wisconsin and Wyoming.

We ask that our remote employees have access to a reliable internet connection and a dedicated, properly equipped workspace that is free of distractions. Employees must reside in, and work from, one of the above approved states.

The opportunity

The Director of Admission Teams oversees teams that engage with prospective students who want to enroll in SNHU's Global Campus undergraduate and graduate degree programs. You will report to the Assistant Vice President of Admission. You will have a team of Admission Team Leads reporting to you. This job is fully remote.

#LIRemote

In this Role You'll Get To:

• Responsible for hiring, training, directing, and monitoring a team of leaders or individual contributors to ensure quality and compliance in all operations and interactions with prospective students.
• Ensure the team follows documented processes, follows and complies with all state, federal, and university policies, and meets compliance with Title IV and accreditation rules related to student recruitment.
• Oversee the team's use of technology including, dialer, CRM, live chat, and other technology tools.
• Use data to operate the department, and be an expert at pipeline management, call and lead flow analysis, and coaching/improving team performance.
• Conduct ongoing team training including weekly rep one-on-one coaching sessions. Inspect and measure performance based on yields, lead type, and professional telephone sales etiquette, and set clear, measurable baseline expectations for all team members focusing on achieving new start enrollment goal, inquiry to enroll conversions goals, and new start melt.
• Lead efforts to prioritize workflow, improve document processing, and manage weekly service level agreement (SLA) and accuracy metrics.
• Be a liaison with internal management groups in answering questions about individual student files during the admission process.
• Conduct weekly one-on-one meetings and yearly performance evaluations with direct reports to ensure that individual and team goals are met, and is responsible for the ongoing performance management of all team members within their functional group.
• Identify and develop strategies to create increased student transfer success rates with emphasis and genuine commitment to the student's success, growing enrollment, and supporting diversity
• Communicate our goals to associates so every employee understand your role
• Partner with technical staff on information systems processes, and work with company partners to ensure our needs are being supported.
• Manage metrics reporting for the department's performance tracking and performance management.
• Develop organizational strategies by contributing information and recommending direction; establish functional ideas in line with SNHU culture and our goals.
• Conduct formal group meeting sessions and individualized meetings to ensure accuracy and to ensure adherence and understanding of department goals and performance.

What we're Looking For:

• 2+ years of related experience
• Associate degree
• An understanding of student admission processes for undergraduate or graduate higher education programs.
• Experience in yield and pipeline management.
• Understanding of lead types and yields.
• Experience using data in decision-making.
• Prior management experience

We believe real innovation comes from inclusion - where different experiences, perspectives and talents are celebrated. So if you're wondering whether SNHU is right for you, take the leap and apply. You might be just the person we're looking for.

Exceptional benefits (because you're exceptional)

You're the whole package. Your benefits should be, too. As a full-time employee at SNHU, you'll get:

• High-quality, low-deductible medical insurance
• Low to no-cost dental and vision plans
• 5 weeks of paid time off (plus almost a dozen paid holidays)
• Employer-funded retirement
• Free tuition program
• Parental leave
• Mental health and wellbeing resources