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Portfolio Manager - Culver City, United States - Servicon
Description
Who We Are:
We are women-owned and operated, with nearly 50 years of expertise as a leading environmental solutions provider, focused on infection prevention for complex facilities.
As a local, privately held company, we are agile and can maneuver quickly to support the needs of our people and clients.
Our goal is to become a trusted partner, not outsourced vendor.One of our greatest strengths is our Culture of Caring. From our CEO to the front-line staff, Servicon embodies our vision of creating healthy environments for people to thrive. This results in greater client satisfaction and healthier outcomes. Meticulous adherence to infection prevention standards interwoven with compassionate service delivery is the key to success.
Servicon focuses on three essential elements for establishing a Culture of Caring and Excellence: People, Programs, and Performance. These components represent our strong value alignment, positively impacting patient care, infection prevention, and throughput.
The Role:
The
Portfolio Manager
reports directly to the Sr. Portfolio Manager and is an integral leader for proactively fostering and nurturing a positive client-focused relationship.
The Portfolio Manager manages multiple client sites, or a single complex client site, to ensure we are delivering the best client experience.
WHAT YOU WILL DO:
Manages and directs
the performance of routine to complex tasks and projects
Ensures contracted service is delivered to client
and completed to clients specification and is the point of escalation for client questions and concerns. Leads contract renegotiations and actively seeks new service opportunities
Ensures site staff and management
understands and execute their responsibilities in a consistent, safe, and sanctioned matter
Ensures site is properly staffed
with the appropriate number, type, and skill of service team members and managers
Recruits
for site including opening the requisition, selecting appropriate candidates, conducting interviews, and giving feedback and candidate selection input
Develops and guides employees
and is the point of escalation for employee relations issues, including corrective action; escalates and/or consults with human resources when appropriate
Ensures payroll processes
are completed for portfolio including ensuring managers have completed payroll related tasks and reviewing and approving timesheets as necessary; able to run timekeeping reports and derive and develop meaningful workforce metrics from the data
Communicates
and
articulate
safety and job-related training
to a variety of service team membe
rs and managers
Develops metrics
for portfolio supply inventory for budgeting and client contract negotiations to include but not limited to cost savings
Participates
in
strategic planning
meetings with leadership
Builds
cross-functional department relationships centered on executing company strategy
Closely monitors budget to anticipate and communicate changes.
Stay abreast of industry standards related to cleaning techniques, supplies, and tools, identifying opportunities to leverage these resources with specific client sites or tasks.
What It Takes to be Successful:Minimum of eight (8) years relevant experience in Facility Services, Aerospace Operations, Manufacturing, or a related industry
Strong commitment to high-level service and quality standards
Demonstrated ability to coach, motivate, develop, and lead a team
Willingness to work a variable work scheduleto include, day shifts, evening, and night shifts
Demonstrated ability to manage service execution and contract deliverables
Proficient use of Microsoft Office programs (Word, Excel, PowerPoint), Salesforce, Kronos/UKG (or similar HR, Timekeeping, Payroll systems), and similar corporate systems.
Must possess and maintain a valid driver's license, and a driving record that aligns with company standards.Demonstrated experience working with union contracts
Bilingual (Spanish/English) preferred
Ability to travel between local locations approximately 30-40%
Bachelor's Degree in Business, Communications, or related studies preferred
Covid-19 vaccination requirements may vary by client site.
Why you will love it here:
The satisfaction of driving real change in the industry and peoples lives
A diverse community of people who are driven by a shared purpose
A business that acts with integrity in all interactions with co-workers, leaders, and customers
We value others and build success by appreciating differences in thought, opinion, background, skills, and perspectives
An environment of continuous learning and development
Flat organizational structures which elevate employees level of responsibility
Competitive base salary
Incentive and annual performance-based bonuses
Safe harbor 401(k) with company matching.
Paid time off including vacation, sick, holidays, bereavement, jury duty.
Exceptional health benefits with low costs (medical/dental/vision).
Life, accident, and disability insurance.
Employee assistance program (EAP)
Employee discounts to theme parks, theatres, sporting events, movies and more
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