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    Principal Consultant - Chicago, United States - Diverse Lynx

    Diverse Lynx
    Diverse Lynx Chicago, United States

    4 weeks ago

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    Description

    In this role, you will be responsible for crafting clean, functional code that flawlessly suits the needs of the company.

    Your main focus will be coding and ensuring high performance and responsiveness to requests.

    To support Engineer using Agile Methodology and should have an end to end understanding of business use cases, to transform them into an effective and strategic solution.

    Work with business people to have a real time problem and, craft the solution which really fits into client needs.



    Responsibilities


    • Ensure all issues are properly logged
    • Triage Incidents tickets to L2/L3 Teams if not resolved at L1 level
    • Escalate unresolved issues to appropriate Internal Teams
    • Provide prompt and accurate feedback to customers
    • Prioritize and manage several open issues
    • Prepare accurate and timely reports to customers on time
    • Prepare Knowledge Articles/SOP's for repeated issues
    • Prepare RCA for the Critical P0/P1 Issues
    • Responsible for fixing issues reported by users
    • Excellent problem-solving and communication skills
    • bility to provide step-by-step technical help, both written and verbal
    • Good understanding of Ticketing Tools
    • Having strong problem solving and analytical skills
    • Support for sanity checks of the applications for any upgrade activity
    • Experience in application enhancements with associated technologies
    • Send outage alert communication to customer about application downtime and resolution ETA
    • Support patching/upgrade activities as planned by business to perform sanity checks of application

    Minimum qualifications


    • B.Tech/B.E/ MCA
    • Excellent written and verbal communication skills

    Preferred qualifications


    • bility to learn COTS applications and understand the functionality
    • Experience in issue resolution and reach out to Vendor / Thirdparty teams
    • Coordinate with business stakeholders and third party vendors for any critical issues
    • Support for sanity checks of the applications for any upgrade activities
    • Experience in Ticketing Tools for tracking of Incident/SR's and ensure to resolve on time
    Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination.

    All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role.

    We promote and support a diverse workforce across all levels in the company.
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