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    Managed Service Coordinator - Troy, NY, United States - Holland Pump Company

    Holland Pump Company
    Holland Pump Company Troy, NY, United States

    3 weeks ago

    Default job background
    Description
    Service Manager
    Introduction

    Welcome to the position of Service Manager at Holland Pump Company We are looking for a motivated and passionate individual to join our team.

    As the Service Manager, you will be responsible for leading and managing our customer service team. You will be responsible for developing strategies and plans to ensure that customer service is delivered efficiently and effectively. You will also be the point of contact for customers, providing guidance, support, and problem-solving solutions. If you have a passion for customer service and enjoy working in a fast-paced rental environment, this could be the perfect role for you


    Job Responsibilities:

    • Oversee and manage daily operations of service/repair department
    • Ensure all customer service needs are met in a timely and professional manner
    • Develop and implement procedures for service operations
    • Identify problem areas and recommend solutions
    • Monitor service personnel performance and take corrective actions when necessary
    • Manage Baseplan (ERP) for accuracy
    • Monitor parts and materials inventory
    • Maintain relationships with vendors
    • Ensure compliance with all applicable laws and regulations
    • Train, coach, and motivate service personnel
    • Develop and implement strategies to increase customer satisfaction
    • Track and report on service metrics
    • Ensure safety protocols are followed at all times

    Job Requirements:

    • Proven experience working in a service management role (rental exp preferred)
    • Excellent problemsolving and decisionmaking skills
    • Strong leadership and communication skills
    • Ability to multitask and manage multiple projects at once
    • Indepth knowledge of customer service principles and practices
    • Strong organizational and timemanagement skills
    • Understanding of budgeting and financial management
    • Familiarity with computer systems and software
    • Ability to work independently and as part of a team
    • Excellent customer service and interpersonal skills
    • Ability to motivate and mentor staff
    • Proficiency in Microsoft Office applications

    Benefits Include:

    • Holland Pump offers a competitive salary and benefits package to include Medical/Dental Insurance, 401(k) with Match, Paid PTO/Holidays, Life Insurance, Short-Term/ Long-Term Disability Insurance and Uniforms. Our average employee has 10 years of service
    Holland Pump is an Equal Opportunity Employer, Veteran's employer, and Drug Free Workplace


    Job Type:
    Full-time

    #ZR

    Compensation details:
    Yearly Salary
    PI4a66412d265f
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