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Warranty Administrator - Houston, United States - Doggett
Description
Warranty AdministratorClassification
Non-Exempt
Job Summary
This position will include processing all warranty claims
Essential Functions
Maintain a professional appearance and attitude at all times
Aid company employees and end users in clarifying warranty obligations
Contacts customers as needed to schedule appointments for manufacturer's product improvement programs
Interacts with manufacturer's representatives regarding various warranty functions
Coordinates warranty repairs with other departments
Reviews and responds to open work orders designated for warranty as per company policies
Prepare warranty orders to be processed by gathering, sorting, organizing, and recording data, information, and documents
Evaluates warranty by comparing work performed to applicable warranties
Rejects warranty when necessary by preparing written correspondence explaining warranty limits
Meets company standards as they pertain to timely submission of warranty invoices
Keeps information accessible by sorting and filing documents and updating databases
Follows up on warranty receivables to ensure payment in a timely manner
Aids in the completion of warranty audits
Expands job knowledge by participating in prescribed training opportunities, and by reading technical publications
Qualifications
High school diploma required
Associates Degree or Bachelor's Degree in business preferred
2+ years of relevant experience preferred, from either a service or warranty role in either the heavy equipment or automotive industry
General knowledge of diesel engines, powertrain components, and hydraulics is preferred
Proficient computer skills, including experience with Excel, is preferred
Competency with math and essential financial calculations for invoicing
Online billing experience
Excellent customer service/communication skills required
Strong organizational skills, with the ability to multitask and prioritize
Ability to analyze and comprehend a significant volume of information
Ability to address problems and facilitate successful outcomes
Ability to accept additional tasks, duties and/or direction from management
Ability to read, interpret, and speak English; Spanish a plus
Has a focus on quality
Possesses integrity
Typical Physical Activity
Physical Demands consist of sitting, stooping, kneeling, reaching, lifting, standing, walking, typing, talking, hearing and traveling.
Travel Requirements
None
The
Warranty Administrator
must perform the essential duties and responsibilities with or without reasonable accommodation efficiently and accurately, and without causing significant safety threat to self or others.
The statements made herein are intended to describe the general nature and level of work being performed by employees assigned to this job classification.
They are not intended to be construed as an exhaustive and inclusive list of all responsibilities, duties, and/or skills required of personnel so classified.
Doggett is an Equal Employment Opportunity Employer#tech
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