Service Desk Analyst - El Dorado Hills, United States - LeadStack Inc.

LeadStack Inc. El Dorado Hills, United States

3 weeks ago

Description

LeadStack Inc. is a well-recognized staffing services provider specializing in contingent workforce solutions. We are Certified as a Great Place to Work and collaborate with top Fortune 500 brands.

Job Title: Service Desk Support

Location: El Dorado Hills, CA (Onsite)

Duration: 6+ months

Direct Client

Top Skills: Experience in Service Desk/Call Center, Service Now Ticketing, and IVR

Job Description:

As a Service Desk Support, you will be responsible for providing remote technical support to users, handling personal computer and network issues in an advanced network environment. Your tasks will involve providing diagnostics, troubleshooting, and end-user training via telephone. You will also develop and implement standard operating procedures for remote IT support.

Required Skills:

- High quality Customer Service skills (empathy, probing questions, 'I can' attitude)

- Office 365 troubleshooting

- Virtual Desktop Infrastructure troubleshooting

- Remote Desktop troubleshooting

Responsibilities:

- Provide subject matter expertise and support on security and governance risk management functions.

- Deliver diagnostics and troubleshooting for microcomputers and network services.

- Provide end-user support and software training via telephone and chat.

- Develop and audit standard operating procedures for remote IT support.

- Enhance production standards and CSAT goals.

- Assist in knowledge article creation and be an SME for critical business functions.

- Handle other assigned duties effectively.

Desired Skills:

- Active Directory experience

- Microsoft Exchange experience

- Microsoft Azure experience

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