Service Desk Analyst - Sacramento, United States - Blue Diamond Growers

Blue Diamond Growers

Verified Company

Sacramento, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Work Shift:
Day

Pay Type:
Salary

Hourly Rate (if applicable):
N/A

Targeted Base Salary Range (if applicable):
$61, $79,400.00

JOB OVERVIEW:
This position provides technical support for customers in the use of computer hardware and software.

Answers, evaluates, and prioritizes incoming requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies.

Installs, tests and troubleshoots user computing hardware, software, printers, phones and related technologies.

RESPONSIBILITIES:

ESSENTIAL JOB FUNCTIONS

Troubleshoots and resolves end user problems with hardware, software, and network connections.
Provides technical support to internal customers in the use of computer hardware and software.
Responds to calls from end users having issues with software, hardware, and peripheral devices
Answers questions related to the general usage of the technology in question
Handles problem recognition, resolution and followup for routine user problems, elevating problems where needed to supervisor or other technical staff.
Logs and tracks calls for assistance; documents and tracks problem resolutions
Installs and configures user computer hardware and software
Places and tracks orders for approved requests for computer hardware and software
Calls software and hardware vendors to request service regarding defective products
Maintains an accurate inventory of computer hardware and software
Participates in team activities to implement office systems technology

Required Minimum Qualifications:

Bachelor's degree or equivalent years related experience and/or training; or equivalent combination of education and experience
Minimum of 2 years of applicable experience in IT customer support role.
Ability to Monitor and Complete project work while performing normal job functions.
Be able to multitask and time management skills as needs often change in IT environments.
Knowledge of and experience in deploying, maintaining and troubleshooting end user computing hardware and software
Strong customer service and interpersonal communication skills
Ability to analyze and effectively resolve problems in a timely manner
Must have general understanding of network operating systems
Have basic understanding of computer security principles
Have the ability to make decisions, meet deadlines and work under pressure with mínimal supervision
Be able to handle multiple tasks at once, prioritize work load and meet deadlines while maintaining quality, quantity and accuracy of work produced
Must be able to work in a plant and office environment in supporting end users and equipment
May require travel to other sites
Participation in 24/7 oncall for escalations is required for this role
Able to learn new technologies quickly
Excellent written and verbal communication skills
Experience working with business users in understanding and resolving issues.
Ability to effectively function both individually and in a team environment
Selfmotivated with ability to accomplish tasks on time
Ability to maintain a positive, professional attitude at all times
Ability to maintain confidentiality of data and company sensitive issues

Blue Diamond Growers is an Equal Opportunity and E-Verify Employer

EOE/Minorities/Females/Vet/Disability

WHY BLUE DIAMOND?

In addition to working at the world's largest, state-of-the-art almond manufacturer, we offer a safe and collaborative team environment, with numerous opportunities for free training and career advancement.

Check out the BDG Benefits, Health & Wellness Guide

HERE
Grow your career. Partner with us. We Are the Almond People

Blue Diamond Growers (BDG) is an Equal Employment Opportunity Employer.

BDG provides equal employment opportunities to all qualified applicants without regard to race, sex, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, or genetic information.

BDG also complies with all provisions of the U.S.

Government's Executive Order 11246 dated September 24, 1965 and the rules, regulations and relevant orders of the Secretary of Labor.