Systems Integration, Inc. (SII) Jobs in United States

We are seeking a motivated and customer-focused ASD Team Lead in support of a program for CBP TSD at the Department of Homeland Security · Oversee 24x7x365 Tier II ACE ASD operations for CBP, Trade, and PGA users. · Manage team performance and assist users with ACE Secure Data P ...

+Job summary · We are seeking a Program Manager to oversee the full execution of a government contact center program. · +Manage and implement all project requirements in alignment with contract expectations and government objectives. · Organize, direct, and coordinate all program ...

+ Operations Manager - Summary · We are seeking an Operations Manager to oversee all daily operations for a government contact center, ensuring consistent, high-quality service delivery across a 24x7x365 environment. · Key Responsibilities:Manage and support all daily call center ...

We are seeking a motivated and customer-focused IT Contact Center Service Desk Operations Manager in support of a program for CBP TSD at the Department of Homeland Security. · Oversee all aspects of Enterprise IT Service Desk operations. · Manage staffing, reporting, and the impl ...

Account Service Desk Team Lead in support of a program for CBP TSD (technology Service Desk) at the Department of Homeland Security (DHS). · ...

We are seeking a Part-time Genesys Contact Center Engineer to support the configuration, maintenance, and optimization of Genesys Cloud Contact Center solutions. · , , Configure and maintain Genesys Cloud components (IVR, routing, bots, voice, chat email) · , Perform troubleshoot ...

Cloud Solutions Architect – Enterprise · This position offers an opportunity to lead enterprise Microsoft technology projects and provide strategic planning and technical guidance. The ideal candidate will have a Top-Secret clearance and a Bachelor's degree in a related field. · ...

We are seeking a highly experienced Cloud Consultant Architect to serve as the definitive source of technical knowledge and expertise across FBI systems, data analytics platforms, and enterprise technologies. · This role is central to advancing ITBI's (FBI's IT Business Intellige ...

Se busca IT Contact Center Service Desk O · perations Manager in support of a program for CBP TSD at the Department of Homeland Security (DHS). · Oversee all aspects of Enterprise IT Service Desk operations, metrics and SLA management per internal and ITIL/HDI benchmarks. · Manag ...

We are seeking a Salesforce Lead Developer to support a government-contracted contact center. · Lead the design and development of Salesforce solutions that support contact center operations. · Build and maintain Apex code, Lightning Web Components (LWC), integrations, and automa ...

Salesforce Agentforce Specialist role ensures accurate case handling and efficient workflows by configuring maintaining and optimizing Salesforce Agentforce tools used by customer service staff. · ...

Customer Service Representative (GSA) · SII) is a leading provider of turnkey contact center infrastructure solutions and IT services. With decades of experience in IT and systems integration, we have helped US Government agencies and commercial businesses elevate their customer ...

We are seeking motivated and customer-focused IT Call Center Help Desk (Tiers I and II) in support of a program for CBP TSD (technology Service Desk) at the Department of Homeland Security (DHS). We provide IT support for over · 65, · 000 users worldwide. · ...

Customer Service Representative FEMA University · ul/ulu ...

We are seeking a motivated and customer-focused IT Contact Center Service Desk Quality Control Lead in support of a program for CBP TSD at the Department of Homeland Security. · Develop and update SOPs for efficiency and effectiveness for an IT Service Desk.Ensure high-quality se ...

About the Role: · Oversee daily customer service operations · Supervise contractor customer service personnel · Maintain compliance with KPIs and performance standards · ...

Join our customer service team to discover a professionally and financially rewarding career in an exciting fast-paced and growing government contracting industry. · ...

We are seeking a Content Manager to support a government-contracted contact center by developing, maintaining, and managing all program content used by customer service staff. · Create, update, and maintain program content. · Oversee content data entry formatting design. · ...

GSA Team Lead · At Systems Integration Inc, we deliver cutting-edge contact center solutions to elevate customer satisfaction for US Government agencies and commercial businesses. As a leading systems integrator with decades of experience, our portfolio includes turnkey infrastru ...

We are seeking a motivated and customer-focused IT Service Desk Training Lead in support of a program for CBP TSD (technology Service Desk) at the Department of Homeland Security (DHS). The Program provides IT support for over 65,000 users worldwide. · Develop and deliver onboard ...