Customer Service Representative - Kansas City, MO - Systems Integration, Inc. (SII)

    Systems Integration, Inc. (SII)
    Systems Integration, Inc. (SII) Kansas City, MO

    2 days ago

    $65,000 - $125,000 (USD) per year *
    Description
    Customer Service Representative (GSA)
    SII) is a leading provider of turnkey contact center infrastructure solutions and IT services. With decades of experience in IT and systems integration, we have helped US Government agencies and commercial businesses elevate their customer satisfaction with our portfolio of solutions and services. SII has opportunities for Customer Service Representatives located in Kansas City, MO to support a Federal Government Program. Provides excellent customer service by answering calls professionally, provides accurate information and minimizes redirection.
    Makes outbound calls/emails for billing, collections, customer research, quality issues, and other mission related needs.
    Reviews outstanding accounts assigned. Contacts customers/industry partners, facilitates payment arrangements, documents actions, and escalates unresolved issues.
    Logs all interactions in Salesforce VISION the same business day, following GSA documentation standards.
    responds to live chats in real time and asynchronous messages within 24 hours.
    Provides information on GSA programs, assists with pre- and post-order issues, and guides users through GSA websites and tools.
    Helps users with account access, navigation, troubleshooting, and step-by-step guidance on GSA systems.
    Ensures compliance with KPIs, metrics and performance standards to ensure excellent customer experience.
    Minimum 1-3 years customer service, call center or help desk experience
    Strong communication and customer service skills.
    For advanced roles: technical troubleshooting or collections experience.
    Proficiency with CRM systems, Salesforce preferred.
    Attention to detail and strong documentation accuracy with excellent typing skills.
    High School diploma or equivalent required, additional education preferred.
    Must be able to pass a federal background check going back 7 years without felonies.
    * This salary range is an estimation made by beBee
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