beBeeServiceDeskLead Jobs in United States

Responsibilities This position directs the day-to-day activities of the Service Desk team , overseeing tiered technical support processes that meet predetermined standards . The successful candidate will have strong leadership skills , with a proven track record of effectively m ...

Job Description · The Service Desk Lead position provides oversight and operational leadership for the company's service desk functions. · ...

Key Responsibilities: · Serve as primary escalation point for service desk issues · Manage shift operations and team coordination · ...

The Service Desk Lead plays a pivotal role in the company's service desk functions, providing strategic guidance and oversight to ensure seamless operations. This position manages daily day-to-day service desk activities, leads shift teams, ensures quality service delivery, and s ...

The Service Desk Lead role provides strategic leadership and operational oversight to our service desk functions. This position is responsible for managing daily service desk operations, leading shift teams, ensuring quality service delivery, and serving as the primary escalation ...

Key Responsibilities: Lead and direct service desk teams to ensure timely issue resolution · Collaborate with cross-functional teams to drive process improvements · ...

Job Description: · At Wipfli, our team is core to everything we do - the catalyst behind our ability to create exceptional impact and extraordinary results. We believe in flexibility, focusing on relationships and encouraging each individual to follow their own path.Our ideal can ...

Provides supervisory guidance to shift teams, ensuring quality service delivery and serving as a primary escalation point for service desk issues. Manages weekly day-to-day operations, collaborating closely with management on process improvements and strategic initiatives while m ...

**Job Overview** · The Service Desk Lead is responsible for overseeing the day-to-day operations of the service desk. · **Key Responsibilities:** · Ensure seamless service delivery by managing service desk shift operations and team coordination. · Cultivate a collaborative enviro ...

Seeking a Shift Lead to oversee daily operations in a fast-paced Service Desk environment. The ideal candidate will have experience working with Agile methodologies and supporting end-user applications. · Required Skills and Qualifications: · Agile methodology expertise · Experie ...

Job Summary · An experienced technical leader is needed to head a team of service desk agents in resolving complex technical issues and delivering exceptional customer support. · The ideal candidate will lead a team to ensure timely and effective resolution of technical problems ...

Job Description · The Service Desk Lead oversees Tier I and II operations, ensuring prompt, effective support to end users. This role supervises Service Desk staff, manages workload and training, and ensures incident and service request resolution through ITIL-based practices. · ...

Job Overview · The Service Desk Lead plays a pivotal role in overseeing the daily operations of the service desk. This individual will provide strategic leadership, manage shift teams, and ensure high-quality service delivery. · ...

JOB SUMMARY · The Service Desk Lead is accountable for leading shift teams in ensuring quality customer experience while overseeing IT Support services. · (Key responsibilities listed below)Main Responsibilities: · ​Provide leadership & supervision to team members · ​Maintain Qua ...

Job Title: Service Desk Lead · The primary objective of this role is to provide leadership and oversight for the service desk function, ensuring high-quality delivery of services. This involves managing day-to-day operations, supervising teams, and serving as a key escalation poi ...

· User Support Operations Management · This role requires strong understanding of ITIL principles and processes.  Providing technical guidance and troubleshooting support are also key responsibilities.  · Required Skills & Qualifications · ​Bachelor's degree in IT or Business Ad ...

About This Role · The Service Desk Lead oversees the daily operations of Tier I and II support teams, ensuring prompt and effective assistance to end-users. This position involves supervising staff members, managing workload, providing training, and maintaining incident resolutio ...

A senior-level service management professional sought after by this growing company. As Service Desk Lead, you will be instrumental in driving process improvements, mentoring junior staff members, and maintaining the highest levels of customer satisfaction. · Skills Required For ...

Key Performance Indicators: · •Maintain high customer satisfaction ratings through prompt issue resolution and effective escalation procedures., · •Evaluate employee performance, providing constructive feedback and coaching as needed, while fostering a culture of continuous lear ...

Key leadership position responsible for supervising and managing daily service desk operations. The successful candidate will oversee the delivery of high-quality customer support, provide technical guidance and training to team members, and ensure adherence to established standa ...