Customer Experience Manager - Technical Operations - Providence - beBeeServiceDeskLead

    beBeeServiceDeskLead
    beBeeServiceDeskLead Providence

    2 weeks ago

    Job title: Service Desk Lead

    Description

    The Service Desk Lead plays a pivotal role in the company's service desk functions, providing strategic guidance and oversight to ensure seamless operations. This position manages daily day-to-day service desk activities, leads shift teams, ensures quality service delivery, and serves as the primary escalation point for service desk issues.

    Key Responsibilities:

    • Provide operational leadership and supervision of service desk operations
    • Manage service desk shift operations and team coordination
    • Serve as primary escalation point for service desk issues

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