
Zina Jeter
Customer Service / Support
About Zina Jeter:
I am a seasoned Customer Care Professional with 25 years of experience in nationwide service environments. Skilled in CRM systems, sales support, and problem-solving. Seeking a Customer Care Representative role to leverage expertise in client satisfaction and efficient issue resolution.
Experience
As a Customer Service Associate (On-site and Remote)
- I've addressed, managed and resolved customer inquiries and complaints efficiently via phone and email, ensuring a high level of satisfaction by providing timely and accurate information regarding orders, deliveries, and service issues.
- Maintained confidentiality while managing sensitive information, ensuring privacy and trust.
- Coordinated logistics, including scheduling appointments, managing correspondence, and arranging transportation for client needs.
- Ensuring timely delivery of messages to executives and maintaining confidentiality of sensitive information.
- Facilitated operational efficiency by overseeing inventory tracking, scheduling appointments, and coordinating transportation arrangements.
- Managed a multi-line telephone system, ensuring prompt and courteous direction of a high volume of incoming calls.
- Provided administrative support by accurately entering data into AS400, setting up new customer accounts, and assisting with financial seminars.
- Enhanced front desk operations, contributing to a more efficient workflow through adept handling of communications and client reception.
Education
- XCEL Solutions Life and Health Insurance
- Katharine Gibbs School Associate degree, Certified Administrative Professional in Business Administration
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