Vita Russo

Skills

Excellent Communication & Interpersonal Skills

Leadership & Time Management

Microsoft Office and POS systems

Conflict Resolution and De-escalation

Inventory Customer Account Management 

Health and Safety regulations

Fluent in English & Italian.

Pizzaria Manager

Bedstuy Mike's Pizza - Brooklyn, NY

October 2021 – Present

• Supervise and maintain a team of front & back-of-house employees, ensuring excellent customer service and smooth shift operations.
• Manage inventory and place orders, maintain relationships with vendors, oversee daily cash handling, and reconcile registers.
• Trained and onboard new staff in customer service, setting priorities, POS system, and food safety.
• Monitor online reviews, maintain high ratings by addressing feedback professionally and maintain food ordering online accounts such as DoorDash, UberEATS, Grubhub, & Slice. 

Member Services Associate 

Fidelis Care / Centene - Rego Park, NY

October 2017 – October 2021

• Acted as a liaison between members and Fidelis Care New York, handled a high volume of inbound calls averaging 100 calls per day, assisting members with account inquiries and service concerns.
• Resolved issues efficiency within a high volume and fast-paced environment, earning a reputation for being dependable and trustworthy among members and peers.
• Maintained excellent first-call resolution rate and exceeded monthly customer satisfaction targets, demonstrated discretion when handling confidential matters.
• Expertise in data input and retrieval utilize systems as well as knowledge in Health and Insurance industries including managed care, health & behavioral insurance concepts and regulations. prescription and pharmacies and HIPAA privacy rules.

Hair Stylist & Beauty Advisor

Ulta Beauty - Rego Park, NY

January 2017 – December 2021

• Provided full-service hair care including consultations, cuts, color services, and styling for a diverse clientele
• Delivered honest & informed products and service recommendations based on individual hair needs, promoted new products and educated customers on perks of being Ulta Beauty members.
• Built long-term client relationships through consistent service and pleasant shopping experience 

Education

Queensboro Community College - In Progress

Midway Paris Beauty School - Class of 2009

Christ the King Regional Highschool - Class of 2007