Veronica Mapp

Dear Hiring Manager, My name is Veronica Mapp, I am a personable and dedicated Administrative Assistant/Manager with extensive experience. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. 

I have 10+ years’ customer service and management experience and 5+ years’ accounting experience. 

With my background, 10 + years in customer service/management, and 5+ years in accounting, I am confident in my ability to contribute to your team. In my previous role as Service Manager at Spectrum Heat and Air HVAC I successfully implemented procedures that assisted the technicians and team to be more efficient and successful. As it is very important to have a strong foundation to have a great team and company, I have had the opportunity to build a team and assist in coaching teams to set and achieve goals.  

My experience includes the following: 

CRM and Office Management, Budget Management, Project Planning, Teamwork and Collaboration, Training and Development, Documentation and Reporting, Complex Problem Solving, Employee Development Administration and Reporting Problem Resolution. Proficient in QuickBooks, Microsoft Word, Excel, Outlook, PowerPoint, OneNote, Google Docs, Google Sheets, Service Titan, Service Fusion, and Housecall Pro. Lastly, I have 5+ years of experience working with Wells Fargo Financing, GreenSky Financing and In-House Financing. 

Thank you for considering my application. I look forward to the opportunity to discuss how my background, skills, will be an excellent fit for your current opening. 

I have 10+ years’ customer service and management experience and 5+ years’ accounting experience. 

CRM and Office Management, Budget Management, Project Planning, Teamwork and Collaboration, Training and Development, Documentation and Reporting, Complex Problem Solving, Employee Development Administration and Reporting Problem Resolution. Proficient in QuickBooks, Microsoft Word, Excel, Outlook, PowerPoint, OneNote, Google Docs, Google Sheets, Service Titan, Service Fusion, and Housecall Pro.  I have 5+ years of experience working with Wells Fargo Financing, GreenSky Financing and In-House Financing. 

University of Phoenix, graduated in 2014 for Healthcare Administration-received my associates