Timothy Emery

Successful operations and multi-unit manager with over 25 years of leadership experience. Consistent record of reducing operating costs and exceeding revenue goals, including more than $10 million in cost savings during 2024–25. Expert in vendor relations, MSAs, new product development, and the creation and integration of operating systems. Proven ability to recruit, train, and advance multi-level teams while driving superior service and performance outcomes. Motivated self-starter with strong organizational, decision-making, communication, and problem-solving skills.

PROFESSIONAL EXPERIENCE

• Sears Home Services – Elizabeth City, NC

National Fleet Operations Manager | November 2014 – October 2025

• Oversaw national fleet operations for 2,700+ vehicles across all 50 states and Puerto Rico.
• Maintained daily communication with national vendors and Fleet Management Company.
• Developed and established vendor accounts and Master Service Agreements (MSAs).
• Directed Fleet Service Advisor and Operations team authorizations for service and maintenance.
• Created end-to-end fleet and asset control systems to improve cost efficiency and compliance.
• Contributed to AI automation and fleet telematics process development, achieving over $10 million in annual operating cost savings (2024–25).

• EMG Acquisitions Group, LLC

Vice President of Operations, Eastern/Southern U.S. | May 2013 – April 2014

• Transformed company performance from negative growth to record-high revenue within six months.
• Developed comprehensive policy and procedure manuals and executed a new marketing strategy.
• Led retail operations across 40+ locations in Louisiana, Mississippi, and Tennessee.
• Managed over 100 employees, including multi-unit management and department heads.
• Directed budget creation, P&L oversight, and new product and technology implementations.

• Express Financial Services

Director of Operations (U.S. Operations) | February 2010 – April 2013

• Increased product revenue and sales by 40% in one year; doubled company-wide revenue in less than three years.
• Supervised operations for 125 retail locations across eight states.
• Managed 400+ employees, including multi-level management teams and support staff.
• Launched multiple new product lines and comprehensive training programs.
• Developed budgets, managed P&Ls, and fostered a customer service-driven culture.

• Advance America

Regional Director of Operations / Divisional Director of Operations | 1997 – 2009

• Directed daily operations for 85+ retail locations across Virginia and Louisiana.
• Ranked #1 Divisional Director nationally prior to promotion to Regional Director.
• Achieved consistent top 5% national ranking for revenue and cost performance.
• Named Regional Director of the Year in 2008.
• Led and developed a 200+ employee workforce, including management training and advancement programs.
• Opened new markets and implemented operational programs that drove sustained profitability.

EDUCATION

Old Dominion University – Norfolk, VA