Susan Reinholz

Experienced Medical Underwriter Consultant with years of expertise in Individual Major Medical and Medicare Supplement underwriting. Skilled in risk analysis, customer service, and enhancing efficiency through process optimization. Proven track record in problem-solving, innovation, and effective communication. Adaptable to various management styles with a continuous drive for learning and professional growth.

• Superior technical underwriting knowledge | strong technical writing | analytical and problem-solving skills | in-depth knowledge of medical terms | risk analysis | policy owner service. 
• Excellent interpersonal and demonstration skills, experience in teleprocessing.
• Adept at problem solving | innovative thinking | high production and maintaining superior service levels.
• Communicates effectively with others in an office work environment as well as telecommuting.
• Experienced in customer service, working with third-party vendors, project teams, and mentoring individuals.
• Great organizational skills | ability to implement change | commitment to customer service.
• Possess reputation for thinking strategically, proactively, and providing thoughtful options.
• Utilization and reporting of Medical Information Bureau/MIB codes.| Milliman Intelliscript.

Bachelor of Science in Education. FLMI/LOMA (Fellow, Life, Management Institute) passed courses 1-8

AHIP courses: HIA-Fundamentals of Health Insurance; HCAFA - Health Care Anti-Fraud Associate