chydez bergen

I’m a client onboarding and billing operations leader with over a decade of experience in healthcare, insurance, and technical support. I specialize in streamlining workflows, resolving complex documentation challenges, and leading cross-functional teams to deliver audit-ready, compliant results. Whether I’m refining ICD coding templates, coaching staff through onboarding protocols, or collaborating with Finance and Product teams, I bring precision, empathy, and momentum to every project.

I thrive in remote environments where clarity, accountability, and collaboration drive success. My toolkit includes SAP, AS400, Workday, and advanced Excel — and I’m known for turning chaotic processes into clean, scalable systems. If it involves improving patient access, billing accuracy, or client satisfaction, I’m all in.

Let’s connect if you’re building something that needs structure, compliance, and a human touch.

Experienced operations and client success leader with over 10 years in healthcare, insurance, and technical support. Specialized in billing workflows, patient access, ICD coding, and audit-ready documentation. Proven success in managing cross-functional teams, streamlining onboarding processes, and resolving complex provider and patient inquiries. Skilled in SAP, AS400, Workday, and advanced Excel, with a strong focus on compliance, efficiency, and customer satisfaction. Known for blending structure with empathy to deliver scalable, human-centered solutions in remote and fast-paced environments.

Bachelor of Arts in Sociology from Texas Southern University, Houston, TX. This degree provided a strong foundation in social systems, organizational behavior, and analytical thinking — all of which support my leadership in client onboarding, documentation, and compliance across healthcare and insurance operations.