Stephanie Fisher

A highly motivated and results-oriented professional with over 20 years of healthcare experience. Eager to build a supportive, high-performing team environment where healthcare professionals are empowered to deliver exceptional patient care while aligning with the organization’s mission and values. I have molded my career from solid experience having worked in the Operating Room, Surgi-Center, Surgical Telemetry Department, and Home Health since first becoming a Registered Nurse in 2004. My clinical experience and education have provided me with excellent knowledge of patient treatment across the spectrum. This compiled with my financial knowledge, attention to detail, organization, and communication skills will allow me to make a substantial contribution to your organization.

Home Health Director of Clinical Ops/Administrator

Winchester Medical Center:  2019 - Current           Winchester, Virginia

Leads a multidisciplinary team of 65+ RNs, LPNs, and therapists, enhancing clinical performance and patient care by monitoring quality, productivity, and timely service delivery metrics.

• Navigated strategic improvements to raise CMS Quality Star Ratings from 3 to 4 stars.
• Achieved a remarkable decline in LUPA rates from 21% to 7.5%, driving significant process improvements.
• Led successful Joint Commission surveys in 2019, 2022, and 2025, achieving full compliance with healthcare standards and no conditional findings.
• Analyzes adverse event data through Strategic Healthcare Program (SHP), collaborating with clinical managers to inform best practices and enhance patient care.
• Maintained an infection rate of below 1.5% for surgical and non-surgical related wound infections across 2023 and 2024. 
• Facilitated quarterly 'From Your Perspective' meetings, capturing actionable feedback to enhance operational success.
• Collaborated with Human Resources to establish clinical ladders for LPNs and LPTAs in 2021, enhancing retention rates in Home Health.
• Assisted with the build and orientation of the orientation platform HOP.
• Led a seamless EMR transition from Netsmart to EPIC, enhancing data accessibility and workflow efficiency.
• Launched the Wound Treatment Program, empowering 10 nurses to secure their professional certifications.
• Achieved 17 months without CAUTIs by implementing stringent infection control measures and continuous education.
• Successfully navigated the COVID-19 pandemic, retaining all staff while avoiding travel staff utilization.
• Created the Home Health Employee Recognition Program – Circle of Excellence.
• Improved Overall Clinical Team Employee Engagement Scores from 4.18 in 2020 to 4.36 in 2024.
• Culture change leader through total revamping of onboarding and education, behavioral interviewing and recruitment, process changes to recognize positive contributions by staff and establishment of best practice standards with firm accountability 
• Remained agency free from 2019 through 2023
• Established / implemented metrics to track and access outcomes and relationship of patient experience (CAHPS), QAPI, medication errors, client average length of service, revenue per visit and employee turnover/satisfaction. 
• Reduced re-hospitalization rate to below state and national levels

Home Health Clinical Care Manager

Winchester Medical Center:   2016 - 2019             Winchester, Virginia 

Implemented patient-focused solutions by leveraging best practice recommendations, achieving significant cost savings for the agency through analyzing adverse events via SHP and collaborating with clinical managers to refine practice guidelines.

• Achieved OASIS and ICD-10 certifications, applying analytical approaches to elevate assessment processes and maintained certifications through ongoing training and workshops.
• Led wound care initiatives, achieving a 20% reduction in complications by enhancing staff education and performance.
• Led the Telehealth program to reduce hospital readmission rates for high-risk patients with diagnosis of COPD, CHF, and Diabetes.
• Spearheaded Phone Skills Training for agency for to provide quality assurance for all phone encounters.
• Responsible for the agencies infection control program, by monitoring the occurrence of health-care associated infections and provided guidance for prevention.
• Streamlined end-of-month chart reviews, supporting timely completion and financial billing.
• Spearheaded monthly care management meetings, empowering staff through targeted education and patient case discussions.
• Engaged in QAPI team efforts, constructing strategic action plans to optimize PIC outcomes and initiatives.
• Chair for readmission committee for home health and the WMC Research and Evidence Based practice council.

Adjunct faculty member for the RN-BSN program

Eastern Mennonite University:  2018 - 2020              Harrisonburg, Virginia

• Developed engaging curriculum for Community Health and Professional Nursing, equipping future nurses for workforce success.

Home Health RN/Coding Specialist/Chart Reviewer

Winchester Medical Center:   2014 - 2016             Winchester, Virginia

• Conducted thorough chart evaluations and coded medical diagnoses to enhance patient care plans.
• Served as a member of the Readmission Taskforce Committee, IV Subcommittee, Patient Satisfaction Committee, and Chart Audit Committee to contribute to better home health outcomes.
• Achieved and upheld certification as a Home Care Coding Specialist- Diagnosis, highlighting expertise in coding.

Home Health RN

Winchester Medical Center:  2011 - 2014          Winchester, Virginia

• Delivered in-home care to patients, focusing on education, wound management, and intravenous therapies.
• Designed personalized patient care plans, establishing targeted interventions and measurable health goals for patients.
• Cultivated a positive learning environment for new employees, transforming challenges into opportunities for growth.
• Collaborated with healthcare teams to improve patient experience, driving feedback initiatives.

Surgi-Center RN

Winchester Medical Center:  2008 - 2011              Winchester, Virginia

• Executed precise documentation and served as charge nurse, specializing in patient care within the ambulatory surgery environment.
• Executed safety protocols during medication administration and instrument verification, enhancing surgical outcome reliability.
• Orchestrated the setup and functioning of advanced surgical machinery, revolutionizing patient care standards in the operating room.

Operating Room RN

Winchester Medical Center:  2006 - 2008             Winchester, Virginia

• Executed precise documentation and served as charge nurse, specializing in patient care within the ambulatory surgery environment.
• Executed safety protocols during medication administration and instrument verification, enhancing surgical outcome reliability.
• Orchestrated the setup and functioning of advanced surgical machinery, revolutionizing patient care standards in the operating room.

RN on Surgical Telemetry Unit

Winchester Medical Center:  2004 - 2006             Winchester, Virginia

• Administered medications to patients while providing in-depth education about their usage and benefits.
• Provided wound care to patients promotingfaster healing time.
• Analyzed patient telemetry data to identify trends and initiate timely interventions for care.
• Designed personalized patient care plans, establishing targeted interventions and measurable health goals for patients.

Masters of Science Nursing – Leadership/Management

Eastern Mennonite University:  2018 - 2020     Harrisonburg, Virginia

Bachelor of Science Nursing

Eastern Mennonite University:  2014 - 2016   Harrisonburg, Virginia

Associates Degree Nursing for Registered Nurse

Lord Fairfax Community College:  2002 - 2004   Middletown, Virginia

General Education

Shepherd University:  2001 - 2002   Shepherdstown, West Virginia