Sonia Bravo

Hello, I’m Sonia Bravo, a dedicated Customer Service Representative with a passion for helping people and creating positive experiences. I have 10 years of experience in customer-service roles, handling phone, email, computer skills with professionalism and care.

I’m known for my ability to stay calm under pressure, solve problems quickly, and make customers feel heard and valued. Whether I’m troubleshooting an issue or simply answering a question, my goal is always the same… leave the customer satisfied and supported.

I enjoy working in fast-paced remote environment where I am always willing to continue learning new systems and skills and always strive to exceed expectations.

Outside of work, I enjoy swimming, biking, camping, gardening and volunteering, which helps me stay balanced and positive.

I’m currently looking for a customer service role where I can make a difference every day. Let’s connect!

I have 5 years of experience as an Administrative Assistant, providing high-level support to teams and in fast-paced office environments. My responsibilities have included managing schedules, organizing meetings, handling correspondence and maintaining well-organized filing systems. I’m skilled in calendar management, and multitasking while staying detail-oriented and professional. I’m known for my reliability, discretion, and ability to keep things running smoothly behind the scenes—whether I’m supporting projects, or handling day-to-day office operations.

New Hope of Arizona - Admin. Assistant

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.

* Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.

Delivered excellent customer service through prompt responses to client inquiries, concerns effectively, and building strong relationship.

• Ensured accurate record-keeping with diligent data entry and database management for vital company information.
• Maintained inventory of office supplies and placed orders.