Katie Lubbers

Customer Success professional with a unique blend of post-production expertise, project management, and client engagement skills. Former video editor (Avid, Premiere Pro, Final Cut Pro) with experience helping creative teams adopt and optimize workflows. Skilled at onboarding, training, and account management, with a passion for driving customer satisfaction and integrating new technology at the intersection of AI and media workflows.

Based in South Orange County, CA | Remote-friendly

Skills
Customer Success & Account Management
Client Onboarding & Training
Workflow Optimization (Post-Production & SaaS Tools)
Project & Creative Team Management
Negotiation & Relationship Building
Technical Troubleshooting & Solutions-Oriented Approach
Cross-Functional Collaboration

Customer Success professional with a foundation in post-production and creative operations, bringing expertise in client engagement, workflow optimization, and technology adoption. Former video editor with hands-on knowledge of Avid, Premiere Pro, and Final Cut Pro, now leveraging that background to support creative teams in adopting AI-driven tools. Skilled in onboarding, training, and account management, with proven success in driving customer satisfaction, strengthening relationships, and streamlining processes. Adept at collaborating across technical and creative teams to deliver tailored solutions and measurable impact.

B.S. in Business Administration – University of Colorado, Leeds School of Business
Focus in marketing, management, and organizational leadership, with coursework supporting project management, client engagement, and business strategy.

Additional training in post-production and media technology (Avid, Adobe Premiere Pro, Final Cut Pro), applying technical expertise to creative workflows and customer success enablement.