Siddarth Sabgani

Around 8 + Years of professional IT experience in Software Design, Development, Analysis, testing and

implementation.

• Experience in ITSM | ITIL | CMDB | ITAM | ITOM | HRSD.

• Extensive experience with ServiceNow development, Maintenance and excellent experience in

ServiceNow Administration and Production support.

• Implemented and configured ITAM modules in ServiceNow, including Asset Management, Configuration

Management Database (CMDB), and Software Asset Management (SAM).

• Integrated HAM Pro with incident and problem management processes to streamline the handling of hardware-

related issues.

• Good knowledge of CMDB and Asset Management Services, Business Services and

Configuration item relationships.

• Integrated SAM Pro with incident and problem management processes to address software-related issues and

ensure timely resolution of software-related incidents.

• Configured HRSD security policies and access controls to ensure compliance with organizational and regulatory

requirements.

• Specialize in ServiceNow ITSM, deployment, installation, and maintenance of software as well as data

migration and data management

• Experienced in configuring and optimizing ServiceNow FSM for enhanced field service efficiency and customer

satisfaction.

• Extensively worked with Orlando, New York, London, and Kingston releases of ServiceNow.

• Experienced Senior ITOM Developer experience in designing, developing, and implementing IT

Operations Management solutions on the ServiceNow platform.

• Expertise in configuring and customizing ServiceNow ITOM modules including Discovery, Event

Management, Orchestration, and Service Mapping.

ServiceNow Developer

Masters at University of Arkansas at Little Rock