Shenita Bradley

I am dynamic professional with 10 years of customer service experience and 12 years of training experienc. Highly motivated in client relationships and achieving goals. 

Capital Bridge Health Services/Maximus Federal 

August 2014-Present 

• Created and Organized training session, delivered instructor led training programs as needed to achieve business outcome, and effective transfer of learning in the workplace. 
  *Maintained up-to-date knowledge of Centers for Medicare and Medicaid (CMS). 
  *Provided general information on Medicare Claims and escalations. 
  *Provided knowledgeable responses to and understanding processed procedures to telephone inquiries while always maintaining a courteous and professional demeanor. 

Masters in Healthcare Administration, March 2018

Purdue University Global