Scott Norby

2023 – 2026 Medtronic Mounds View, MN

Principal Network Analyst

Defines, designs, and implements network communications and solutions.

Manages load configuration of central data communication processor and makes recommendations for purchase or upgrade of data networks.

Provides operational support for the organization's Local Area Networks (LANs); Wide Area Networks (WANs); and Metro Area Networks (MANs).

Coordinate third-party maintenance for network equipment and troubleshoots problems with department users and department network administrators.

2022 – 2023 Intepros Consulting Mounds View, MN

Principal Network Analyst with Medtronic

Defines, designs, and implements network communications and solutions.

Manages load configuration of central data communication processor and makes recommendations for purchase or upgrade of data networks.

Provides operational support for the organization's Local Area Networks (LANs); Wide Area Networks (WANs); and Metro Area Networks (MANs).

Coordinate third-party maintenance for network equipment and troubleshoots problems with department users and department network administrators.

2016-2022 Kudelski Security Minnetonka, MN

Senior Network Support Engineer & Team Lead

Mentor Network Support engineers.

Act as an escalation point for support customers.

Provided phone and email technical support for F5 and Fortinet product support customers.

Recommend, Plan and implement training for engineers

Work with customer to architect and re-design their content delivery network to efficiently use various F5 products and to implement best practices.

Upgrade, deploy, and re-configure network devices in customer environments.

2008-2016 Milestone Systems, Inc. Minnetonka, MN

Network Support Supervisor

Supervise day to day operations of Network Support group.

Act as an escalation point for support customers.

Train support customers about how to contact support and open trouble tickets.

Track support statistics and generate weekly report from statistics.

Provided phone and email technical support for F5 product support customers.