Ryan Harris

Hello everyone, my name is Ryan Harris and I am a Results-driven IT professional with a diverse range of certifications, including CompTIA A+, Google IT Support, and Data Analytics. Experienced in troubleshooting hardware, software, and networking issues, along with a solid foundation in cloud computing and cybersecurity. Demonstrated customer service skills and hands-on technical expertise gained through internships, classroom learning, and professional experience.

I am a Patient Service Associate at Duke University Hospital. A Patient Service Associate (PSA) is an entry-level healthcare professional who serves as the first point of contact for patients, handling tasks such as appointment scheduling, patient check-in/check-out, billing inquiries, insurance verification, payment processing, and updating electronic health records (EHRs). PSAs ensure smooth patient flow by coordinating closely with healthcare teams, maintaining organized clinic environments, managing administrative paperwork, and providing attentive customer service. Key skills required include excellent communication, customer service aptitude, computer proficiency, meticulous attention to detail, and strong organizational capabilities to manage multiple priorities effectively.

Information Technology Trainee                August 2024 - present

NPower – Raleigh, NC 

Instructional program designed to launch tech careers through hands on training, internships, and microwork projects. The program is centered on CompTIA’s A+ and ITF+, Google IT Support certifications.  

• Hardware: Cables, storage devices, printers, computers, laptops, routers, switches 
• Software: Troubleshoot PC and mobile device issues including application security support  
• Operating Systems: Install and support Windows OS, Linux, and Mac OS   
• Networking: Familiar with purposes of TCP and UDP ports, protocols, and common network devices
• Security: Identify and protect against vulnerabilities for devices and network connections; security best practices 
• Mobile Devices: Configure laptops and other mobile devices 

Virtualization and Cloud Computing: Common cloud models and cloud computing and virtualization concepts