Roger Crowe Silv

Desktop Engineer with 3+ years delivering enterprise IT infrastructure 
support across MSP and corporate environments. Specialized in Microsoft 365 
migrations, virtualization management, and multi-site field service operations.

🔧 Core Technical Expertise:
• Virtualization: Proxmox VE, VMware vSphere, Hyper-V, VM provisioning, resource optimization, snapshot management
• Microsoft Stack: M365 Admin, Azure, Entra ID, Exchange, Intune, SharePoint
• Infrastructure: Cisco/Meraki networking, enterprise security (Sophos, 
Microsoft Defender), BCDR solutions (Datto, Barracuda)
• Automation & Scripting: PowerShell, Python, system deployment automation
• Multi-platform Support: Windows Server (2016-2025), Linux (Arch/Debian), 
macOS environments

💡 Key Achievements:
• Enterprise Microsoft infrastructure migration from on-premises to M365 
cloud environment
• Deployed network infrastructure upgrades across multiple client sites 
including Cisco/Meraki switches and Ubiquiti access points
• Developed and maintained Windows Desktop Image deployed across organization
• Provided 24/7 on-call support with rapid incident response for critical 
system failures

🌐 Multilingual Technical Support: Fluent in English, Portuguese, and Spanish 
- enabling effective communication with diverse client bases and international 
teams.

Currently pursuing Bachelor's in Computer Science while delivering hands-on 
technical solutions. Open to L2/L3 Desktop Engineer and Systems Administrator 
opportunities in the Greater Hartford area and remote positions.

Desktop Engineer with 3+ years delivering enterprise IT infrastructure 
support across MSP and corporate environments. Specialized in Microsoft 365 
migrations, virtualization management, and multi-site field service operations.

🔧 Core Technical Expertise:
• Virtualization: Proxmox VE, VMware vSphere, Hyper-V, VM provisioning, resource optimization, snapshot management
• Microsoft Stack: M365 Admin, Azure, Entra ID, Exchange, Intune, SharePoint
• Infrastructure: Cisco/Meraki networking, enterprise security (Sophos, 
Microsoft Defender), BCDR solutions (Datto, Barracuda)
• Automation & Scripting: PowerShell, Python, system deployment automation
• Multi-platform Support: Windows Server (2016-2025), Linux (Arch/Debian), 
macOS environments

💡 Key Achievements:
• Enterprise Microsoft infrastructure migration from on-premises to M365 
cloud environment
• Deployed network infrastructure upgrades across multiple client sites 
including Cisco/Meraki switches and Ubiquiti access points
• Developed and maintained Windows Desktop Image deployed across organization
• Provided 24/7 on-call support with rapid incident response for critical 
system failures

🌐 Multilingual Technical Support: Fluent in English, Portuguese, and Spanish 
- enabling effective communication with diverse client bases and international 
teams.

 

Currently pursuing Bachelor's in Computer Science while delivering hands-on 
technical solutions. Open to L2/L3 Desktop Engineer and Systems Administrator 
opportunities in the Greater Hartford area and remote positions.